曼谷詩娜卡琳都喜公主飯店的評論

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share your feedback with us. We appreciate your comments regarding our convenient location next to Seacon Square and close to the Srinakharin Night Market, and we are pleased to know that you found our staff polite and helpful during your stay.At the same time, please accept our sincere apologies for the inconvenience caused by the room condition, including the unpleasant smell and the bathroom becoming wet after shower use. We understand how this may have affected your comfort, and your comments have been shared with our Housekeeping and Engineering teams for careful review and improvement.We truly value your feedback, as it helps us identify areas where we need to enhance our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying stay.

住宿方回覆: Sawasdee Kaa,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at Dusit Princess Srinakarin Bangkok.We are truly delighted to know that you and your group of ten guests enjoyed your five-night stay with us, and that everyone left satisfied. It is especially rewarding to hear that you found our hotel to offer good value in terms of size, comfort, resort atmosphere, and amenities.We are pleased that you appreciated the spacious rooms, soundproofing, lobby bar with live music, and our reasonably priced beverages. Your kind compliments about our restaurant, breakfast, and swimming pool atmosphere mean a great deal to our team. Starting the day with an early morning swim followed by breakfast sounds like a wonderful routine, and we are glad it enhanced your experience.Thank you as well for sharing helpful tips about the nearby 7-Eleven, the shopping mall across the main entrance, and the local attractions. Your detailed directions will certainly be valuable for future travelers.At the same time, we sincerely appreciate your constructive feedback regarding the pool water cleanliness. Please be assured that your comments have been shared with our Engineering and Housekeeping teams to ensure our maintenance and quality control standards are further strengthened.It was a pleasure to host you and your group, and we truly hope to welcome you all back again for another enjoyable and relaxing stay in Bangkok.Warm regards,The Management Team

住宿方回覆: Sawasde kaa, Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you and your family had a comfortable and enjoyable stay with us. It brings us great joy to hear that the extra bed suited your needs and that the birthday cake for your daughter was a pleasant surprise and added a special touch to her celebration.We are also pleased that our convenient location near Seacon Square, with its many restaurants and playgrounds, made your family trip even more enjoyable, and that the easy access to the airport added comfort to your journey.Your kind words and intention to stay with us again mean a great deal to us. We sincerely look forward to welcoming you and your family back to Dusit Princess Srinakarin Bangkok on your next visit.

住宿方回覆: Sawasdee Kaa, Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you enjoyed the cleanliness, comfort, and hygiene of our hotel, as well as the convenience of nearby restaurants, shopping malls, and easy access to the MRT. It is especially pleasing to hear that you found our hotel ideal for a relaxing vacation.Your kind recommendation and your plan to return with your friend mean a great deal to us. We sincerely look forward to welcoming you both back to Dusit Princess Srinakarin Bangkok again in the future for another pleasant and memorable stay.

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found the hotel clean and tidy, appreciated the friendliness of our staff, and enjoyed the gym and large swimming pool facilities.At the same time, please accept our sincere apologies for the inconvenience you experienced regarding the room cleaning schedule. This is certainly not the level of service we aim to provide, and your comments have been shared with our Housekeeping team for review and improvement. We also appreciate your feedback regarding the availability of nearby convenience stores, and we will take this into consideration as we continue to enhance guest convenience.Your feedback is truly valuable to us, and we hope to have the opportunity to welcome you back to Dusit Princess Srinakarin Bangkok for a more seamless and comfortable stay in the future.

住宿方回覆: 薩瓦迪卡，非常感謝您一直以來的支持，並感謝您今年第三次選擇入住我們酒店。我們很高興得知您對我們酒店的清潔和簡潔感到滿意，也對酒店靠近購物中心和餐飲場所的便利感到滿意。同時，對於您入住期間遇到的不便，我們深表歉意。很遺憾泳池翻新工程恰逢您入住期間，我們非常感謝您的耐心等待，我們將努力改進設施，以期未來能為您提供更好的服務。此外，對於浴室熱水器和水流問題，我們也深感抱歉。您提出的解決方案非常寶貴，我們已將其回饋給工程團隊，以便他們立即著手處理。另外，對於前台最初的服務未能反映我們一貫的高標準，我們深感抱歉。您的意見對我們至關重要，它將指導我們改善服務和設施。我們衷心感謝您的理解，並期待在翻新工程完成後，再次歡迎您光臨，為您提供更舒適便捷的入住體驗。

住宿方回覆: 薩瓦迪卡，感謝您分享您的回饋，對於您入住期間的不愉快經歷，我們深表歉意。我們非常珍惜您的忠誠，絕不會有意讓任何客人，尤其是回頭客，感到被忽視或不滿。請您放心，房間分配絕無任何歧視。然而，我們理解您入住的房間未能達到您的預期，對此造成您的不便，我們深感抱歉。我們已將您對高層和景觀更佳房間的偏好添加到您的客人檔案中，以便在您下次入住時更好地為您服務。感謝您提出寶貴意見，我們希望您能再次光臨，給我們一次機會，為您提供更愉快的住宿體驗。

住宿方回覆: Sawasdee Kaa,Thank you very much for sharing your wonderful feedback. We are truly delighted to know that our convenient location near the MRT Yellow Line, the large shopping mall, and the Srinakharin Train Night Market made your stay enjoyable. We’re also glad to hear that the easy access to the airport and the city center added comfort and convenience to your visit.Your kind recognition means a lot to us and will certainly be shared with the entire team as encouragement to continue delivering heartfelt hospitality.We sincerely look forward to welcoming you back to Dusit Princess Srinakarin Bangkok for another memorable stay.

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly delighted to hear that you found our service to be 100% perfect and that our Front Desk and Room Service teams made a positive impression on you and your family. Your kind words mean a great deal to us.We’re also glad you enjoyed the welcome drinks and found the cleanliness of our lobby, elevators, and rooms to your satisfaction. Your feedback about the location and the convenience of nearby amenities like the shopping mall is greatly appreciated. We understand that the distance from the subway station may not be ideal for everyone, and your tip about taking a taxi from the airport will surely be helpful to future guests.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back again in the near future.

住宿方回覆: Thank you very much for taking the time to share your experience with us.We’re delighted to hear that you had a pleasant business trip and that you appreciated our reasonable pricing, spacious bathroom, and excellent breakfast. We're also pleased that you discovered the beauty of our hotel, even during a short stay.It’s a shame you didn’t have time to explore the nearby shopping mall or enjoy our swimming pool—but we hope this gives you a good reason to visit us again in the future!We look forward to welcoming you back for a longer and even more enjoyable stay.

住宿方回覆: Sawasdee ka！感謝您近期入住曼谷詩娜卡琳都喜公主酒店，並抽出寶貴時間與我們分享您的回饋。我們很高興得知您總體而言度過了愉快的時光，並對我們熱情的入住服務、舒適的床鋪、設備齊全的健身房以及寬敞的室外泳池表示讚賞。我們也很高興得知我們便利的地理位置，尤其是毗鄰西康廣場且交通便利，為您的入住體驗做出了積極的貢獻。同時，我們對由此造成的任何不便深表歉意。您的意見已提交給我們的相關團隊，以便我們立即審核並改進，我們始終致力於提升賓客的舒適度和滿意度。再次感謝您周到的回饋。我們希望在不久的將來能再次歡迎您，並為您提供更愉悅的體驗。此致，曼谷詩娜卡琳都喜公主酒店

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share your thoughtful feedback. We are pleased to know that you enjoyed a pleasant stay with us and found our hotel to be a convenient choice for your journey, especially with the nearby shopping mall and night market.At the same time, we sincerely appreciate your comments regarding transportation to the airport. Although we do not provide a shuttle service, our team is always happy to assist with arranging transportation and helping guests find the most efficient option. Your feedback is very valuable and will be shared with our management team for future consideration.We truly appreciate your kind words and hope we may have another opportunity to welcome you back for a more relaxed and detailed experience in the future.

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share your recent experience with us.We are delighted to hear that you were pleased with our service standards, and that our front desk team was able to assist you comfortably in both Chinese and English. It's wonderful to know you enjoyed our breakfast selection and found our swimming pool to be a highlight of your stay.We sincerely apologize for the unpleasant odor you encountered in the hotel. Please rest assured that we take such feedback seriously, and we will be investigating this matter further to ensure it is promptly addressed and does not affect future guests.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the near future.

住宿方回覆: Sawasdee Kaa, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or misunderstanding you experienced regarding your room arrangement and the deposit process during your stay.Please kindly allow us to clarify that our Deluxe Rooms are available in two types — one with a king-size bed and another with twin beds. As our property does not feature triple-bed rooms, an additional bed is provided upon request for guests who prefer to stay as three persons, to ensure your comfort and convenience.Regarding the deposit, it is a standard procedure collected upon check-in to guarantee any incidental charges that may occur during your stay. Please rest assured that the deposit is fully refundable upon check-out if no additional expenses are incurred.We truly appreciate your understanding and thank you for your valuable feedback, which helps us continually improve our communication and service. It would be our sincere pleasure to have the opportunity to welcome you back to Dusit Princess Srinakarin Bangkok and provide you with a more seamless experience on your next visit.With warm regards,