If u want everything near to takxim. U can stay here. However, this is a small motel.
翻譯
疯狂旅行
標準大床房
入住於 2024 年 2 月
獨自出遊
14 則評論
3.0/5
發布於 2024 年 2 月 25 日
Friendly and nice environment
翻譯
訪客用戶
入住於 2024 年 6 月
其他
3.0/5
發布於 2024 年 6 月 26 日
В 2022г. были в этом отеле, стоимость проживания была не маленькой, соответственно ожидания были. Номер был с балконом. - убирались у нас наверно один раз за 13 дней, я не говорю о смене постельного белья, но хотя бы подметать можно было, на полу была такая грязь, что было неприятно ходить. - номер мы брали с балконом, чтобы на нем тоже находится, в середине отдыха нам предложили устроить многодневный ремонт на балконе,вход на него только через наш номер, это очень странное предложение,когда в номере живут люди. Обратите внимание: Лифта нет, по лестнице тяжело подниматься, потому что она узкая и темная
住宿方回覆: Dear 888nadaz, We regret to hear that your recent stay with us fell short of your expectations. We understand your concerns, and we are actively working to address them. Our commitment to cleanliness is a top priority, and we will ensure that our rooms meet the highest standards of hygiene and comfort. Additionally, we are actively exploring solutions to reduce noise disturbances in our area and plan to renew and upgrade facilities where needed. We'd like to note that while we strive to offer affordable accommodations, there are 5-star hotels in the vicinity with significantly higher pricing. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay. Your feedback is invaluable in helping us improve, and we appreciate your patience and understanding. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to make your next visit more pleasant. Sincerely,
住宿方回覆: Dear 726mahsam, Thank you for your detailed review of your stay at New Pera Hotel in Istanbul. We're delighted to hear that you had an overall positive experience with us. We appreciate your kind words about our friendly and helpful receptionist, the cleanliness of the hotel, and our excellent location. We understand your concerns about the lack of a 24-hour reception and an elevator, and we apologize for any inconvenience this may have caused. We're pleased to hear that our staff was able to assist you during your trip when you encountered difficulties, and we're glad that you felt safe during your stay. Regarding the absence of daily room service, we appreciate your feedback, and we'll take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back to New Pera Hotel in the future, and we'll do our best to make your stay even more enjoyable. Thank you for choosing us for your stay in Istanbul! Sincerely, New Pera Hotel
住宿方回覆: Dear Q9144QUmichaeli , Thank you for sharing your wonderful experience! We're delighted that our hotel's prime location allowed you to fully enjoy Istanbul's offerings, both in terms of dining and cultural exploration. Our quiet and comfortable rooms provide a perfect retreat after a day of exploring the city. We appreciate your kind words about our friendly staff, and we'll work on ensuring the reception is staffed consistently. We hope to welcome you back soon! Sincerely, New Pera Hotel
住宿方回覆: Dear Murat , Great to hear you had an enjoyable stay at New Pera Hotel! We look forward to welcoming you back in the future. Take care! Sincerely
訪客用戶
入住於 2024 年 9 月
其他
1.0/5
發布於 2024 年 9 月 28 日
I recently stayed at the New Pera Hotel for 4 nights and I do not recommend it. A lot of the reviews here mention the noise levels and I thought I was prepared for it but I landed on a weekend and the party was on till 3am and it was extremely noisy. There were cockroaches next to the basin and cleanliness is not much of a concept. On the last day, the entire table collapsed on top of my 10 year old son and it was a miracle he wasn’t seriously injured but his shoulder was paining. What annoyed me is the complete lack of empathy - not once did they ask me - is your son ok ? Do you need anything. When I mentioned my son has shoulder pain - they fought back saying the table has 15 screws and that it was my son’s fault it fell down and that they have footage of us leaving the hotel. I had no words - only shock on my face. And all the positive reviews - soy can’t be sure how many of them are real because as you can see in the picture they offer discounts and freebies for giving positive reviews to New Pera Hotel. If you have small kids or expecting to get a good night’s rest - just skip this place.