貝斯特韋斯特優質素坤逸20巷飯店的評論

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。我們很高興聽到您發現服務很好。不過，對於難聞的氣味以及窗戶和潮濕的床上用品的問題，我們深表歉意。這當然不是我們所要提供的體驗。我們將與我們的團隊一起解決這些問題，以確保做出改進。我們感謝您的評論，並希望將來有機會為您提供更好的服務。

住宿方回覆: Dear Dave,Thank you for your review! We appreciate your feedback regarding the location, cleanliness, and room size. We also understand the inconvenience of the card situation, and we'll work on making that more consistent. It's great to hear you've stayed with us multiple times and feel the value is high. We hope to welcome you back again soon!Regards,Simon

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to feel inconvenienced by the situation with the room booking and additional charges. Please rest assured that we will investigate this matter further to ensure better communication in the future regarding cancellations and reservations.Regarding the other points you mentioned, we deeply regret that the service and amenities did not meet your expectations. We always strive to provide a comfortable and pleasant experience for our guests, and we take your feedback seriously in order to improve.We hope you will give us the opportunity to make things right and provide a better experience in the future. If you would like to discuss this matter further, please feel free to reach out to us directly.Kind regards,Mr Simon

住宿方回覆: 親愛的丹傑創業者，聽到您的經歷和遇到的問題，我真的很抱歉。這當然不是我們旨在提供的服務標準。我會調查押金的狀況以及您投訴的處理情況。同時，請向我提供您的預訂詳細信息，以便我進一步調查此事並尋求解決方案。

住宿方回覆: Dear Aihekafeide,Thank you for your feedback. We’re sorry to hear that you were disappointed with the breakfast experience. We strive to provide a satisfying meal for all our guests, and we will certainly review your comments to improve our offerings.We also apologize for the mixed experience with our staff. We aim to ensure that all guests receive a warm and welcoming service, and we will address this internally.We appreciate your input and hope to have the opportunity to improve your experience in the future.Regards,Mr Simon

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad you found our location convenient and quiet, with easy access to Asok and Sukhumvit MRT stations. We appreciate your honest assessment of our facilities. We strive to provide good value and hope to welcome you again in the future!Regards,Mr SImon

住宿方回覆: Dear Randytse,Thank you for your kind review! We're thrilled to hear that you had a pleasant stay and appreciated our clean and peaceful environment. It's also wonderful to know that you found our staff polite and the check-in process quick and efficient. We’re glad you enjoyed our convenient location with easy access to transportation.We look forward to welcoming you again on your next visit!Best regards,Mr Simon

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your recent experience and apologize for any inconvenience caused during your stay. We value our guests' opinions and take your concerns very seriously.We regret that you encountered issues with the cleanliness and maintenance of the room, as well as the handling of the situation regarding the toilet. We understand your frustration and sincerely apologize for any misunderstanding or inconvenience caused by the additional deposit request. It is certainly not our intention to place blame on our guests or create unnecessary burdens.We will investigate the maintenance issues you've raised, including the aging facilities, cleanliness, and the management's handling of the deposit situation. We take your feedback to heart as we continually strive to improve our services and ensure a comfortable stay for all our guests.Once again, we apologize for the issues you faced and thank you for bringing them to our attention. We hope you will consider giving us another opportunity to better serve you in the future.Best regards,Mr Simon

住宿方回覆: Dear Chuang Yu Chia, Thank you for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and that our front desk staff provided excellent and friendly service. It's great to know that they were helpful and patient in assisting with any questions you had. We would be honored to welcome you back on your next visit to Thailand! Best regards, Mr Simon

住宿方回覆: Dear Guest,Thank you for your continued support! We're so glad to hear that you choose to stay with us whenever you visit Thailand. We're also happy that our location, with everything you need nearby, adds to your experience. We look forward to welcoming you again soon!"Bes regards,Mr Simon

住宿方回覆: Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced regarding the amenities and noise issues. We appreciate your comments about the lighting system and will review it to ensure a better experience for future guests. Regarding the rate change, our prices may fluctuate based on availability, but we understand your concern. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.Regards,Mr Simon

住宿方回覆: Dear Guest,Thank you for your wonderful review! We're so glad to hear that you enjoyed your stay and found the location convenient. Our team will be happy to know that their service made a positive impression. We look forward to welcoming you back the next time you're in Bangkok!Regards,Mr Simon