曼谷皇宮飯店的評論

住宿方回覆: Dear Guest,Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We value your comments and will work on improving the areas you mentioned. We hope to have the opportunity to better serve you in the future.Best regards,The Hotel Management & Team

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found the location convenient and that you were satisfied with our service and surroundings. However, we’re sorry to hear about the issues you experienced with WiFi and the condition of the house. We take your concerns seriously and will work to improve these aspects for future guests. We appreciate your comments and hope you’ll give us another chance to provide you with a better experience next time.Best regards,Hotel Management Team

住宿方回覆: 尊敬的客人，得知您不愉快的經歷，我們深感抱歉。對於您提到的有關房間和清潔的問題，我們深表歉意。我們將立即檢查並解決這些問題，以確保此類問題不再發生。感謝您的寶貴回饋，希望您再給我們一次機會，為您提供更好的體驗。

住宿方回覆: Dear Guest,Thank you for your positive review! We're glad you enjoyed the Chinese-style design and that you were satisfied with our Chinese-speaking service. We look forward to welcoming you again !Best regards,Hotel Management Team

住宿方回覆: Dear Valued Customer,Thank you for sharing your experienceWe regret that the hotel’s location, lobby decor, and Wi-Fi service were not up to the standard you anticipated. Your feedback regarding the outdated appearance and connectivity issues will be taken seriously, and we will work to address these concerns.We appreciate your comments as they help us improve. We hope you might consider giving us another chance in the future.Best regards-Online Team/Sales Dept.

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback..Your comments about the outdated decor, pool renovation, and door locks are concerning. We understand your concerns about the environment and the surrounding area. We are actively working on improving the safety and cleanliness of our surroundings.Your feedback regarding the lighting and power outlets is valuable, and we will investigate ways to enhance the functionality and comfort of our rooms.Regarding the service, we are very sorry to hear about the attitude of our staff. This is certainly not the level of service we aim to provide. We sincerely apologize for the experience you had at our hotel and are truly sorry that we did not meet your expectationsThank you for your time and understanding.Best regards – Online Team/Sales Dept.

住宿方回覆: Dear Valued Customer,We sincerely apologize for the issues you experienced during your stay.We understand that the condition of the facilities and cleanliness did not meet your expectations, and we are genuinely sorry for the discomfort caused. Your comments regarding the outdated furnishings and the cleanliness of the room are concerning, and we will address these issues with our team to improve our standards.Regarding the location and environment, we appreciate your input and will take it into account as we continue to evaluate our services and facilities.Best regards – Online Team/Sales Dept.

住宿方回覆: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our surroundings, amenities, and cleanliness. We appreciate your feedback on our service, we will continue to work on improving it to ensure an even better experience for our future guests.We hope to welcome you back.Best regards,Hotel Management Team

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay.We’re sorry to hear about the discomfort with the bed configuration and bedding, as well as the inconvenience you faced with our location.Your experience falls short of the standards we aim to provide, and we will review these concerns with our team to make necessary improvements.We regret that our response did not meet your expectations and will work on ensuring better service and accommodations in the future.Thank you for bringing these matters to our attention.Best regards – Online Team/Sales Dept.

住宿方回覆: 親愛的客人，來自曼谷皇宮酒店的問候！感謝您與我們分享您的體驗。我們感謝您對房間和床鋪以及游泳池的積極反饋。對於您提到的自來水壓力和淋浴設備的問題，我們已經記錄下來並將與我們的維護團隊一起解決這些問題。我們的目標是提升設施的質量，以便為未來的入住提供更好的體驗。我們希望有機會再次歡迎您回來，併為您提供更好的住宿體驗。“您在外的家”此致，管理團隊

住宿方回覆: 親愛的客人，來自曼谷皇宮酒店的問候！感謝您抽出時間與我們分享詳細的反饋。我們很高興聽到您對我們酒店的整體感覺良好，並對高端設施和優質床品表示讚賞。對於您在入住期間遇到的各種問題，我們深表歉意。由於疫情的影響，可能導致一些設施未能如預期進行維護。您提到的洗手盆、馬桶把手、水流問題以及破損的枱燈等問題我們已經記錄在案，並將解決這些小問題以改善客人的體驗。在房間內發現蟑螂是不可接受的，我們將立即採取措施進行糾正。清潔和維護是我們的首要任務，我們將確保始終符合我們的標準。我們重視您的反饋，希望有機會在未來為您提供一個更好的住宿體驗。“您在外的家”此致，管理團隊

住宿方回覆: 感謝您的寶貴反饋！我們很高興得知您對酒店的衞生、服務和小吃感到滿意。您的肯定是我們不斷努力的動力，我們會繼續保持並提升服務質量，確保每位客人都能享受舒適的住宿體驗。期待您的再次光臨，我們將竭誠為您服務！祝您一切順利，期待不久的將來能再次歡迎您！此致，

住宿方回覆: Dear Guest,Thank you very much for taking the time to share your feedback.We’re glad to hear that you found our hotel to be peaceful and that you were overall satisfied with your stay. We truly appreciate your kind words regarding the value for money.We understand your comment about the distance to convenience stores like 7-Eleven, and we apologize for any inconvenience this may have caused. We will continue to improve our services and hope to welcome you again in the future for an even more comfortable stay.Warm regards,Hotel Management