曼谷河畔安納塔拉度假村的評論

住宿方回覆: Dear K_J_,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that our room attendant’s attentiveness made your stay special, and we’re glad you enjoyed the delightful towel elephant and the thoughtful placement of the minibar water and cup.It’s fantastic to know that you celebrated your birthday with us and that you enjoyed the birthday cake we provided. We strive to create memorable moments for our guests, and it’s heartwarming to hear that we were able to surprise you in such a delightful way.Thank you once again for your kind words, and we hope to welcome you back for more special celebrations in the future!Warm regards,Michael RobinsonGeneral Manager

住宿方回覆: Thank you for taking the time to rate your stay with us and for your kind words! We are thrilled to see that you had an excellent experience and rated us highly in cleanliness, service, and amenities.Dear minion_faifai,We’re delighted to hear that you enjoyed the cleanliness of your room, the complimentary snacks and drinks, and our diverse buffet breakfast offerings. It's also great to know that you appreciated our swimming pool and the presence of lifeguards for added safety.We understand that the location may present some challenges, especially regarding the boat transfer to the nearby pier for access to BTS and public transport. We appreciate your feedback, as we strive to ensure our guests have a smooth and enjoyable experience.Thank you once again for your valuable comments, and we hope to welcome you back for another memorable stay!Warm regards,Michael RobinsonGeneral Manager

住宿方回覆: 感謝您抽出寶貴時間分享您最近入住我們飯店的回饋。我們真誠地感謝您的見解，因為它們對於幫助我們改善服務和住宿非常寶貴。對於您在住宿期間遇到的任何不便，我們深表歉意。您對淋浴間設計的評論令人擔憂，我們了解安全和舒適的重要性，特別是對於有孩子的家庭。我們將審查我們的浴室設計和排水解決方案，以防止將來出現此類問題。我們也感謝您對盥洗台鏡子照明的回饋。光線充足的環境對於客人的舒適度至關重要，我們將解決這個問題，以確保所有設施正常運作。關於您對兒童早餐收費的評論，我們完全理解您的觀點。每家飯店都有自己的政策，但我們會考慮您的回饋，努力為所有客人創造家庭友善的體驗。我們感謝您多年來的忠誠，並真誠地希望您能再給我們一次機會，在未來提供更滿意的體驗。感謝您的寶貴回饋。溫暖的問候，Michael RobinsonGeneral Manager

住宿方回覆: 尊敬的客人感谢您利用您宝贵的时间与我们分享您的安納塔拉入住体验与心得。得知您在我们酒店拥有愉快的经历体验我们非常高兴感到非常开心。没有什么比您对于工作人员的表扬更加重要的了，他們一直在為了各位賓客的美好体验而努力，因此您的珍貴反饋是我們提高品質的必要途徑。我们十分感激您对于我们工作人员努力工作的认可与支持，我们会继续努力。再次感谢您对我们酒店的肯定。 希望在不久的将来能再次为您服务，并且为您提供始终如一的的优质服务，给您带来难忘的体验。如果您有任何需要我们提供帮助的地方，请尽管联系我们。此敬,Michael RobinsonGeneral Manager

住宿方回覆: Dear guest,Thank you for sharing your fantastic review with us! We greatly appreciate your feedback and are thrilled to hear that you enjoyed your stay.We are delighted that our surroundings, amenities, cleanliness, and service all received high ratings from you. It's wonderful to know that our team's considerate and enthusiastic service made a positive impact on your experience. We take pride in providing clean and comfortable rooms, and we are glad that you found our facilities and bedding to meet your expectations for a good night's sleep. It’s also great to hear you enjoyed the variety and quality of our breakfast.We’re proud to be conveniently located near transportation, dining, and shopping, allowing our guests easy access to everything they need during their stay. Your recommendation for both business and family travelers means the world to us.Thank you once again for your kind words. We look forward to welcoming you back on your next visit!Best regards,Michael RobinsonGeneral Manager

住宿方回覆: 尊敬的客人感谢您利用您宝贵的时间与我们分享您的安納塔拉入住体验与心得。得知您在我们酒店拥有愉快的经历体验我们非常高兴感到非常开心。没有什么比您对于工作人员的表扬更加重要的了，他們一直在為了各位賓客的美好体验而努力，因此您的珍貴反饋是我們提高品質的必要途徑。我们十分感激您对于我们工作人员努力工作的认可与支持，我们会继续努力。再次感谢您对我们酒店的肯定。 希望在不久的将来能再次为您服务，并且为您提供始终如一的的优质服务，给您带来难忘的体验。如果您有任何需要我们提供帮助的地方，请尽管联系我们。此敬,Michael RobinsonGeneral Manager

住宿方回覆: 尊敬的客人感谢您利用您宝贵的时间与我们分享您的安納塔拉入住体验与心得。得知您在我们酒店拥有愉快的经历体验我们非常高兴感到非常开心。没有什么比您对于工作人员的表扬更加重要的了，他們一直在為了各位賓客的美好体验而努力，因此您的珍貴反饋是我們提高品質的必要途徑。我们十分感激您对于我们工作人员努力工作的认可与支持，我们会继续努力。再次感谢您对我们酒店的肯定。 希望在不久的将来能再次为您服务，并且为您提供始终如一的的优质服务，给您带来难忘的体验。如果您有任何需要我们提供帮助的地方，请尽管联系我们。此敬,Michael RobinsonGeneral Manager

住宿方回覆: 尊敬的客人感谢您利用您宝贵的时间与我们分享您的安納塔拉入住体验与心得。得知您在我们酒店拥有愉快的经历体验我们非常高兴感到非常开心。没有什么比您对于工作人员的表扬更加重要的了，他們一直在為了各位賓客的美好体验而努力，因此您的珍貴反饋是我們提高品質的必要途徑。我们十分感激您对于我们工作人员努力工作的认可与支持，我们会继续努力。再次感谢您对我们酒店的肯定。 希望在不久的将来能再次为您服务，并且为您提供始终如一的的优质服务，给您带来难忘的体验。如果您有任何需要我们提供帮助的地方，请尽管联系我们。此敬,Michael RobinsonGeneral Manager

住宿方回覆: 尊敬的客人感謝您抽出時間分享您最近入住我們的反饋。我們對您所經歷的不便深表歉意，並感謝您的見解，這將幫助我們改進服務。我們理解您對客房設施有些過時的擔憂，特別是淋浴水龍頭沒有温控功能。您的舒適感是我們的首要任務，我們會與維修團隊溝通，確保進行必要的更新。很抱歉得知您的房間面對一個施工工地，外面的景觀讓您失望。我們努力為客人提供愉快的環境，能夠理解這一點如何影響您的整體體驗。您的反饋將幫助我們進行改進。此外，對於蚊蟲叮咬導致的睡眠中斷，我們深感抱歉。我們理解，尤其是對於家庭客人來説，良好的夜間休息是至關重要的。我們將採取措施以解決此問題，確保未來的客人能夠更加舒適。關於早餐時間的問題，感謝您的反饋。雖然我們週末的早餐在上午10:30結束，但我們會考慮您的建議，繼續評估我們的服務。再次感謝您寶貴的反饋。我們希望有機會在未來歡迎您再次光臨，併為您提供更好的體驗。誠摯問候，Michael RobinsonGeneral Manager

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic first experience in Bangkok and found our hotel to be very good.I’m glad you enjoyed the convenience of our boat service to Sathorn Pier, making your visit to the Grand Palace and other attractions so accessible. It’s delightful to know you had a chance to appreciate the beauty of the river and its wildlife during your journey.We’re also pleased to hear that you enjoyed dinner by the river and experienced our friendly service. Your kind words inspire our team to continue providing exceptional hospitality.Thank you for sharing your experience, and we hope to welcome you back for another memorable stay!Warm regards,Michael RobinsonGeneral Manager