曼谷素坤逸 11 巷美居飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We regret to learn about the issues you experienced with the air conditioning and the room odor. Your comments are valuable, and we will take them into consideration as we continue to enhance our guest experience.Sincerely,Apiradee Choojiew, Front Office & Quality Manager

住宿方回覆: Dear Valued Guest,Thank you for your acknowledgment of our rooms and the convenience of transportation. We will continue to work on improving the noise issues downstairs to enhance your stay experience.Wishing you health and well-being, Apiradee Choojiew, Front Office & Quality Manager

住宿方回覆: Dear Gardon_lw,Thank you for your positive feedback regarding our prime location and the convenience of nearby dining and nightlife options. We appreciate your comments about the room condition and the absence of smoking rooms, as well as the elevator situation. Your insights are valuable to us, and we will continue to work on enhancing our guests' experience.Warm regards,Apiradee Choojiew, Front Office Manager

住宿方回覆: Dear Yi Ting,Thank you for your feedback and for highlighting our convenient location. We’re pleased to hear you enjoyed the proximity to Sukhumvit Station, the nearby amenities, and the beautiful park.We understand that the lively atmosphere outside might not suit everyone, and we appreciate your understanding as we strive to provide a peaceful and comfortable environment within the hotel.We hope to have the pleasure of welcoming you back for another memorable stay.Warm regards,Apiradee Choojiew, Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you for your praise of our hotel breakfast. We are delighted to know that it suited your taste and that you appreciated the view from the restaurant. We look forward to your next visit!Warm RegardsApiradee Choojiew, Front Office and Quality Manager

住宿方回覆: Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your feedback. We're thrilled to know you enjoyed your second visit, especially our convenient location, clean rooms, and facilities like the swimming pool and gym. It’s wonderful to hear that our reception team made a positive impression with their enthusiastic service. We look forward to welcoming you back for another fun and memorable stay in the future! Warm regards, Apiradee Choojiew, Front Office Manager

住宿方回覆: 尊敬的貴賓，感謝您與我們分享您的體驗。我很高興聽到您發現我們的酒店乾淨整潔。但對於您在入住過程中遇到的不便，我深感抱歉。我們的目標是提供無縫體驗，您的回饋對於幫助我們改善至關重要。感謝您在整個過程中的理解和耐心。

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet the standard you’ve come to expect from us. While we’re glad that some aspects of your stay were still enjoyable, we regret the decline you noticed in our breakfast variety, room amenities, and overall value. Your comments are very valuable and will be shared with the relevant departments for immediate review and improvement.We hope to have the opportunity to welcome you back and provide a much better experience next time.Best regards,Apiradee Choojiew, Front Office & Quality Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback regarding your stay. We appreciate your comments on our staff's service; however, we acknowledge your concerns about the location and hotel condition. We continually strive to enhance our guests' experiences and value your insights.Best regards,Apiradee Choojiew, Front Office & Quality Manager

住宿方回覆: 親愛的賓客，對於您在入住期間所遇到的不便，我們深表歉意。我們認真對待客人的回饋，並將解決您提出的有關客房設施、噪音水平和服務的問題。我們飯店旨在為所有客人提供一個溫馨的環境，如果您沒有獲得這樣的體驗，我們深表遺憾。我們感謝您的回饋，並將努力改進。親切的問候， Apiradee Choojiew，前台經理

住宿方回覆: Dear Ada chi,Thank you very much for your valuable feedback.We’re glad to hear that you had an overall pleasant stay, and we appreciate your constructive comments regarding our location, facilities, and breakfast variety. We understand how important it is to offer engaging amenities for families and refreshing options for guests staying multiple nights.Your suggestion about updating the decoration and improving the children’s playroom has been noted and will be shared with the management team for future improvement plans.Thank you again for staying with us, and we hope to have the opportunity to welcome you back with an enhanced experience.Sincerely,Apiradee Choojiew, Front Office & Quality Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our clean environment, polite and helpful staff, as well as the great variety and taste of our breakfast selection. It's wonderful to know that you found our pool nice and your room spacious. We are glad that you appreciated our central location near the bar street. We look forward to welcoming you back on your next visit.Warm regards,Apiradee Choojiew, Front Office Manager

住宿方回覆: Dear Valued Guest, We appreciate your feedback regarding your recent stay with us. We apologize for the issues you encountered during your time here. Our rooms are designed to provide a cozy ambiance, but we understand your concerns about ventilation. Rest assured, we will address this internally. Regarding amenities and cleanliness, we will reinforce our standards to ensure a comfortable experience for all guests. Thank you for bringing these matters to our attention. Sincerely, Apiradee Choojiew, Front Office Manager

住宿方回覆: Dear Valued Guest, Thank you for recommending Mercure Bangkok Sukhumvit 11. We are delighted to hear that you enjoyed the variety and quality of our breakfast options, as well as the spacious rooms and impressive pool. It's great to know that the location near the BTS station and convenience stores met your needs effectively. We look forward to welcoming you back soon. Warm RegardsApiradee Choojiew, Front Office Manager