曼谷安曼納飯店的評論

住宿方回覆: 親愛的客人，根據我們的政策，當浴袍和毛巾等物品被弄髒時，我們將收取財產損失賠償費。很遺憾聽到您在淋浴時不小心割傷了腳。然而，我們必須遵守我們的規章制度。您提供的照片不清晰，模糊。您能否上傳更清晰的版本，以便我們正確調查此事？

住宿方回覆: Dear Guest,Thank you for your feedback. We appreciate your comments on the location and convenience of the hotel. We hope to have the opportunity to welcome you again in the future.Kind regards,Amara BKK

住宿方回覆: 尊敬的客人，感謝您的精彩評論。我們很高興聽到您喜歡我們落地窗的自然光線、友善的服務以及便利的地理位置。很高興得知您喜歡附近的 7-Eleven，並有機會品嚐建興餐廳美味的咖哩蟹。我們希望很快能再次歡迎您享受愉快的住宿。

住宿方回覆: Dear Guest,Thank you for sharing your wonderful review. We’re so glad to hear that you enjoyed our infinity pool bar, excellent location, and the convenient amenities around the hotel. It’s great to know that our room facilities met your needs and that you appreciated the simple yet stylish design we aim for at Amara. We hope to welcome you back soon for another memorable stay.Warm regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback! We're glad to hear that you found our facilities convenient and well-suited for your needs, especially with the amenities for the elderly. We appreciate your kind words about our front desk team, and we will make sure to pass along your compliments to the team member who speaks Chinese. We’re also happy you enjoyed the beautiful infinity pool and our convenient location near 7-11.We do apologize for the cleanliness issues you encountered during your stay, and we will certainly address this with our housekeeping team to ensure better attention to detail moving forward.We appreciate your valuable feedback and hope to welcome you again in the future for an even better experience.Best regards,Amara BKK

住宿方回覆: Dear Yeshuivs,Thank you for your amazing review. We’re thrilled to hear that your stay with us was a fantastic start to your Thailand tour. It’s wonderful to know that you enjoyed our spacious rooms, comfortable beds, excellent bathroom, and great views. Our team takes pride in providing exceptional service, and we’re delighted that our friendly and thoughtful staff made a positive impression.We’re especially happy that you extended your stay twice, it truly means the world to us that you felt so comfortable and enjoyed your time here. We would love to welcome you back again on your next visit to Thailand.Warm regards,Amara BKK

住宿方回覆: 尊敬的客人，感謝您的回饋。很遺憾您的體驗未能達到預期。然而，我們想澄清幾點。我們不收取兒童 2,000 泰銖的費用。事實上，我們為有小孩的家庭提供免費嬰兒床。至於游泳池，每天開放時間為 06:00 至 20:00，如果開放時間造成任何混淆，我們深表歉意。我們對您所經歷的有關中國客人的待遇的經歷深感遺憾。我們的工作人員以友善和尊重的態度對待所有客人，無論國籍如何，我們將解決任何溝通問題，以確保為每個人提供更溫馨的氛圍。

住宿方回覆: Dear Guest,Thank you for sharing your positive experience with us! We’re thrilled that you had a great time revisiting our hotel and enjoyed the convenient location. It’s wonderful to hear that the nearby massage parlors and easy access to BTS made your stay even more enjoyable.We’re also glad you found our swimming pool to be a perfect spot for memorable photos! We truly appreciate your kind words and look forward to welcoming you back for another relaxing and memorable stay.Best regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We're glad to hear you enjoyed the rooftop pool and the view, as well as the convenient location. We appreciate your comments about the room facilities, and we'll certainly consider them as we work to improve our offerings. We hope to welcome you back for another stay soon.Best,Amara BKK

住宿方回覆: 親愛的 Beaidol，感謝您與我們分享您的回饋。我們很高興聽到您喜歡我們乾淨整潔的房間、友好的前台工作人員以及便利的地理位置，附近有按摩店、夜市和 7-Eleven 商店等設施。很高興您能夠探索該地區並輕鬆搭乘公共交通工具。這當然不是我們希望客人擁有的體驗，我們將與我們的團隊合作，確保解決這個問題，以免再次發生。我們希望有機會在未來再次歡迎您，讓您享受更順利、更愉快的住宿。

住宿方回覆: Dear Huazishushu,Thank you for your review. We're glad to hear that the issue with the room temperature was resolved and that you enjoyed your stay overall. We appreciate your feedback on breakfast as well, and we'll continue working to improve all aspects of our service. We hope to welcome you back for an even better experience next time.Warm regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for your detailed feedback. We are glad to hear you enjoyed your stay and appreciated the spacious executive room and facilities. However, we noticed you rated our service 0.5 despite mentioning that our staff was friendly and helpful. Could you please share more about your experience? We are always looking to improve and would love to understand your potential concerns better.Thank you again for your input. We hope to welcome you back.Best regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for your wonderful review. We're so glad to hear that you found our hotel to be a peaceful retreat amidst the hustle and bustle. It’s great to know that you enjoyed the convenience of nearby restaurants and night markets—perfect for evening strolls and dining. We truly appreciate your feedback and hope to welcome you back soon for another relaxing stay.Warm regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for staying with us again and sharing your thoughts. I am sorry to read that you did not receive the smoking room as requested and that the room you ended up in did not meet up to your expectations. Due to our high occupancy, it can sometimes happen that guests do not receive their requested room. Thus, our team will work on improving our booking process to minimize this in the future. Moreover, it is regretful to learn that you did not feel welcomed by our staff. At all times, we aim to provide friendly and attentive service to everyone, and I appreciate you bringing this to our attention. Apologies again for the inconvenience,Amara BKK