曼谷安曼納飯店的評論

住宿方回覆: Dear Fengxin,Thank you for your kind feedback. We're delighted to hear you enjoyed the convenient location, nearby dining options, and the service from our front desk team. It’s wonderful to know that you found everything clean and comfortable. We hope to welcome you back again soon.Warmest regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for your feedback. We're glad the location was helpful during Songkran, though we understand the distance to the BTS stations may be less convenient for some. We also appreciate your comments regarding the hotel condition.Best,Amara BKK

住宿方回覆: Dear Guest,Thank you for sharing your thoughts! We're glad you enjoyed the comfortable bed, the simplicity of the room, and of course, the highlight — our rooftop pool with its stunning view. It's great to hear you found the overall experience to offer good value with a touch of luxury. We hope to welcome you back again soon.Warm regards,Amara BKK

住宿方回覆: 親愛的客人，根據我們的政策，當浴袍和毛巾等物品被弄髒時，我們將收取財產損失賠償費。很遺憾聽到您在淋浴時不小心割傷了腳。然而，我們必須遵守我們的規章制度。您提供的照片不清晰，模糊。您能否上傳更清晰的版本，以便我們正確調查此事？

住宿方回覆: Dear Guest,Thank you for your feedback. We appreciate your comments on the location and convenience of the hotel. We hope to have the opportunity to welcome you again in the future.Kind regards,Amara BKK

住宿方回覆: 尊敬的客人，感謝您的精彩評論。我們很高興聽到您喜歡我們落地窗的自然光線、友善的服務以及便利的地理位置。很高興得知您喜歡附近的 7-Eleven，並有機會品嚐建興餐廳美味的咖哩蟹。我們希望很快能再次歡迎您享受愉快的住宿。

住宿方回覆: Dear Guest,Thank you for sharing your wonderful review. We’re so glad to hear that you enjoyed our infinity pool bar, excellent location, and the convenient amenities around the hotel. It’s great to know that our room facilities met your needs and that you appreciated the simple yet stylish design we aim for at Amara. We hope to welcome you back soon for another memorable stay.Warm regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for your review. We're glad you enjoyed the rooftop infinity pool, it’s certainly one of our highlights. As for the pricing, we aim to provide a balance of comfort, service, and value that matches the experience of a high-standard hotel. We hope to welcome you again soon.Warm regards,Amara BKK

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback! We're glad to hear that you found our facilities convenient and well-suited for your needs, especially with the amenities for the elderly. We appreciate your kind words about our front desk team, and we will make sure to pass along your compliments to the team member who speaks Chinese. We’re also happy you enjoyed the beautiful infinity pool and our convenient location near 7-11.We do apologize for the cleanliness issues you encountered during your stay, and we will certainly address this with our housekeeping team to ensure better attention to detail moving forward.We appreciate your valuable feedback and hope to welcome you again in the future for an even better experience.Best regards,Amara BKK

住宿方回覆: Dear Guest,We would like to clarify that when bookings are made through third-party platforms, refund and modification policies are determined by the terms set on those platforms—not directly by the hotel. . Please know that we treat all our guests with respect and strive to provide a welcoming experience to everyone, regardless of nationality.Sincerely,Amara BKK

住宿方回覆: Dear Yeshuivs,Thank you for your amazing review. We’re thrilled to hear that your stay with us was a fantastic start to your Thailand tour. It’s wonderful to know that you enjoyed our spacious rooms, comfortable beds, excellent bathroom, and great views. Our team takes pride in providing exceptional service, and we’re delighted that our friendly and thoughtful staff made a positive impression.We’re especially happy that you extended your stay twice, it truly means the world to us that you felt so comfortable and enjoyed your time here. We would love to welcome you back again on your next visit to Thailand.Warm regards,Amara BKK

住宿方回覆: Dear Guest,We appreciate you highlighting your experience and are glad our reception team was able to offer a room upgrade. Regarding the Club Cabana room, we’d like to clarify that there are a total of six Club Cabana rooms that share access to two outdoor jacuzzis. These jacuzzis have never been advertised as private, and we aim to be transparent in all our room descriptions.We also appreciate your comments on the room facilities and water pressure, and we will certainly share this with our team for review as we continue to improve our guest experience.Kind regards,Amara BKK

住宿方回覆: 尊敬的客人，感謝您的回饋。很遺憾您的體驗未能達到預期。然而，我們想澄清幾點。我們不收取兒童 2,000 泰銖的費用。事實上，我們為有小孩的家庭提供免費嬰兒床。至於游泳池，每天開放時間為 06:00 至 20:00，如果開放時間造成任何混淆，我們深表歉意。我們對您所經歷的有關中國客人的待遇的經歷深感遺憾。我們的工作人員以友善和尊重的態度對待所有客人，無論國籍如何，我們將解決任何溝通問題，以確保為每個人提供更溫馨的氛圍。

住宿方回覆: Dear Guest,Thank you for sharing your positive experience with us! We’re thrilled that you had a great time revisiting our hotel and enjoyed the convenient location. It’s wonderful to hear that the nearby massage parlors and easy access to BTS made your stay even more enjoyable.We’re also glad you found our swimming pool to be a perfect spot for memorable photos! We truly appreciate your kind words and look forward to welcoming you back for another relaxing and memorable stay.Best regards,Amara BKK