Fairfield by Marriott Bengaluru Rajajinagar的評論

Reception and staff: The employees here are ignorant of proper manners in a five-star establishment. You've checked in here, and nobody is around to show you to your room. When we dropped or picked up the key, Prachi, the receptionist, just asked us two questions: "Are you checking out?" and "Are you a guest of our hotel?" How can a hotel be safe if its employees aren't even able to recall who is a guest and who is not? Room: To put it another way, the rooms don't feel particularly Marriott-esque. Okay, I realize that this is a basic Marriott hotel, but even basic hotels without affiliations have better accommodations than this one. The bathrooms are quite cramped, the hot water isn't hot, the extra bed was tattered and filthy, They also don't change the bedding if you stay for three nights. Extra towels were not provided, even after a request. Food: It’s the worst of all. Is Fairfield actually a part of the Marriott hotel group? Is the food truly fit for a five star hotel? So where is the taste? The food is not even close to as good as small neighbourhood restaurants. The menu is same everyday (apart from upma) so I won’t be startled if the food is stale. Since I paid for it and was hungry had no other option ( They claim break fast is included with room as if it’s free, but nothing is free) Security: This place has the worst security. They have scanner and everything, but what good is it if there is a party at the hotel and party hall is accessible from same entrance. Any one can enter any floor of the hotel because it seems like no one is there to escort those guests apart. I have been to other hotels in Bengaluru that used a system where guests staying at hotel had to use a key to access the elevator, preventing outside guests from accessing any other floor except party hall or restaurant. Furthermore, Fairfield is a component of Marriott without any worries regarding guests security.