SS 光之飯店(SS Lumina Hotel)

We wanted to host our child's 1st birthday party in SS Lumina Hotel banquet hall. I spent ample amount of time and effort getting clarifications and quotation. I had to follow up multiple times as the response was usually delayed or there was no response at all.. The price was quite high when compared to few other halls and they did not agree to any negotiations interms of money which is ok. It's their hotel and their choice. Almost 2 hrs we spent as service was delayed but just because the hall met the space requirement we still agreed to the price even though it was on higher end and we had made this very clear to them as well. Now thevthing is Just because we are interested doesn't mean we are desperate. The only thing I asked for is a complimentary room or cabin without cctv to feed my baby as we would be spending half a day there. After several request Nikita sent a photo of a conference room and said all tables and chairs will be removed. I was taken aback and asked her should my baby be on the floor? I should feed him on the floor? This will not workout. Then she Said pay for room and book or go forward with your other hall. My question is simple. They said they cannot compromise on cost as well as quantity and we agreed. They couldn't add 1 extra dish also. We were ok. If they cannot provide a room be polite and say upfront that we do not have any changing or complimentary rooms. If you want one you can book one. That's it. Instead I found her reply rude and unempathetic. And she wasted a lot of our time. We were looking forward to this and just couple of days before the party had to call it off. Food is average. Not worth the price. And it's important for the ***agement to respect people's time and there is always a kinder way of rejecting a request. Last min we had to change the venue and all respective activities which wasn't pleasant specially with a 1 yr old around. I am no one to not recommend but 1 thing I would suggest to the ***agement and staff is BE EMPATHATIC BE KIND.