汶萊麗筠飯店的評論

住宿方回覆: Dear Anonymous User,Thank you for taking the time to share your detailed review.We're pleased to hear that you enjoyed the comfort of our facilities, especially the bed, the convenient in-room amenities, and our diverse dining options. It's great to know that you appreciated the availability of Chinese TV channels and the hot water system in the bathroom.Regarding your note about mineral water and toothbrushes, we understand the change may be unexpected for some guests. As part of our sustainability initiatives, we’ve introduced water dispensers on every guest floor offering hot, cold, and sparkling water to reduce single-use plastic waste. Similarly, amenities like toothbrushes are available upon request at the front desk, allowing us to reduce unnecessary packaging and support more responsible consumption.As you've mentioned, Brunei is a Muslim country, and in accordance with local laws, we do not serve alcohol or sell cigarettes. We thank you for your understanding and for embracing the unique aspects of staying here.We hope to welcome you again for another enjoyable visit!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear HeyBeanBean,Thank you so much for your wonderful review and for rating us a perfect 5 across all categories!We’re delighted to hear that you enjoyed our central location and found it convenient for exploring some of Brunei’s key attractions like the mosque, floating village, and museum. Your kind words and comparison mean a lot to us—especially being recognized as the best hotel in Brunei for urban tourism!It was truly a pleasure having you with us, and we look forward to welcoming you back on your next visit.Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear hihellohehe,Thank you for your perfect rating and for sharing your experience! We’re thrilled to hear that you found the room clean and well-maintained and that our prime location made it convenient for you to explore nearby attractions. It’s also wonderful to know that you appreciated our efficient food delivery service.As part of our commitment to sustainability, we do not provide plastic water bottles in the rooms. Instead, we offer water dispensers that provide cold, warm, room temperature, hot, and even sparkling water for your convenience.We appreciate your feedback regarding breakfast variety and will certainly take it into consideration as we continue to enhance our offerings. We’re delighted that you enjoyed the Indian meal and look forward to welcoming you back for another fantastic stay!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear Guest User,Thank you for your excellent review and for rating your stay with us so highly! We're thrilled to hear that you found the room comfortable and the service thoughtful and meticulous.A special thanks for highlighting Hasif and Sarah’s efforts; we’re proud of their dedication to ensuring our guests feel welcomed and cared for. We’ll be sure to pass along your kind words to them.We’re glad you enjoyed our convenient location near the Royal Museum, city center, and water village, as well as the complimentary shuttle service to the waterfront.It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay in the future!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: 親愛的 Yehayayahya，謝謝您抽空分享您的回饋。我們很高興聽到您發現我們的周圍環境、設施、清潔度和服務都非常出色。很高興得知您喜歡我們飯店位置的便利，我們也很高興您選擇麗笙酒店作為您在汶萊期間的下榻之地。我們對自己所提供的服務感到自豪，同時我們始終致力於確保我們的客人感受到他們在住宿期間獲得了物有所值的服務。我們了解飯店的某些方面（例如房間大小）可能無法滿足每個人的期望，我們感謝您的建設性回饋。您的評論有助於我們改善服務，我們很高興下次能為您提供更好的體驗！

住宿方回覆: Dear Guest User,Thank you so much for your kind feedback and for choosing to stay with us on your first visit to Brunei!We’re delighted to hear that you found our location convenient and that our team could support your needs with services like umbrella lending and transport arrangements. It’s always our aim to ensure our guests experience a seamless and comfortable stay, and it’s wonderful to know we were able to deliver that for you.Your compliments on our cleanliness, amenities, and overall service truly mean a lot to us. We hope to welcome you back again soon, and we’re honored to have been part of your first experience in Brunei. Safe travels!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear Abaicaoyuan,Thank you for your wonderful review! We are thrilled to hear that you had a perfect stay with us and appreciated our central location, proactive service, and spacious rooms.We understand the importance of sustainability, which is why we have provided water dispensers on each floor. We hope this contributed to a positive experience during your stay.We look forward to welcoming you back, and perhaps next time, you will have the opportunity to try our food and beverage offerings.Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear Manshenghuodeyuy,Thank you for your perfect rating and for making us your top choice in Brunei! We’re thrilled to hear that you found our location convenient, our amenities excellent, and our service outstanding. Being in the city center allows our guests to easily access transportation, dining, and entertainment, and we’re glad this added to your experience. Our front desk team takes pride in providing warm, professional service, and it’s wonderful to know they left a great impression. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear Guest User,Thank you for sharing your feedback! We're delighted to hear that you appreciated our service, spacious rooms, and convenient location in the city center. It's great to know that you found it easy to get around and that you'd recommend us to others.We also value your comments regarding the facilities and the dampness in the room. We'll be sure to look into this to improve the comfort of our accommodations for future guests.We're looking forward to welcoming you back on your next visit and providing you with an even better experience. Safe travels until then!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: Dear Anonymous User,Thank you for your wonderful feedback! We're delighted to hear that you had a comfortable four-night stay with us and that our thoughtful service met your expectations. It's great to know that the airport pick-up arrangement and the restaurant environment added to your positive experience. We're also glad the complimentary umbrella came in handy during the rain.Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back for another fantastic stay in the future!Yours sincerely,Miriam WolberGeneral Manager

住宿方回覆: 親愛的訪客用戶， 感謝您與我們分享您的正面經驗！ 我們很高興聽到您在我們這裡過得愉快，並且您對我們的設施和服務感到滿意。 很高興得知您喜歡早餐選擇並發現它們質量很高。我們也很高興得知我們靠近多個博物館和熱鬧的河畔，為您的住宿增添了便利和樂趣。 此外，我們很高興您利用我們前往附近超市的免費接駁車服務。我們努力為客人提供便利的設施，我們很高興您發現這項服務很有幫助。 再次感謝您選擇我們，我們期待您的再次光臨，為您帶來難忘的住宿體驗！ 此致， 米里亞姆·沃爾伯 總經理

住宿方回覆: 親愛的坎圖舒什， 感謝您抽出寶貴時間與我們分享您的正面體驗！ 我們很高興得知您發現我們飯店位置便利，並且喜歡我們寬敞的客房和早餐。我們也很高興與 AVIS 的合作讓您的租車體驗順利無憂。 我們的前台團隊致力於提供優質的服務，我們一定會向他們轉達您的好意。我們期待您下次造訪汶萊時再次光臨！ 此致， 米里亞姆·沃爾伯 總經理

住宿方回覆: 親愛的訪客用戶， 感謝您與我們分享您的回饋。我們感謝您的評論，並對您在住宿期間遇到的任何缺點表示歉意。 我們很遺憾地得知，設施沒有達到您的期望，而且房間靠近海邊，導致空氣潮濕。您對衛生條件和牙刷提供的評論將與我們的團隊仔細審查，以做出必要的改進。 我們了解您對汶萊有限的選擇和價格比較的看法。請放心，我們會認真對待賓客的回饋，您的意見將引導我們持續努力提升賓客體驗。 我們重視您的惠顧，並希望您考慮再給我們一次機會，以便將來為您提供更好的服務。 此致， 米里亞姆·沃爾伯 總經理