Crystalkuta飯店 - 峇裡島(Crystal Kuta Hotel)

This is the second time booking this hotel, and it is a bit better than the old one. However, the hotel made me pay extra money to get a minibar which was already included in the online offer I used. I don’t know who to blame here, whether it’s the hotel or trip.com itself! In general, I still vote for the nice and humble staff, but had to see the same room issues even with an upgraded one!

Service wasn’t good enough, but staff were nice. - Long check in time although I paid online. - Shampoo smells bad and has no foam. - Lighting is very bad. - There was no fridge, no hair dryer. - Price is so expensive compared to the quality. - Location is around 30 mins walking from the beach.

Overall ok.. location ok. The food was good.

Hotel nya bagus, tapi untuk kamar ada yg kurang dingin AC nya, tapi untuk pelayanan service nya sudah bagus

Service amazing Good breakfast Nice room Good place Very clean 👌

Excellent hotel, clean, with all comforts. Good breakfast. Highly recommended.

Near airport. Buffet breakfast okay but limited. Could clean toilet bowl better. Near souvenir shops walking dist. Terima kasih!

bagus dan tempatny sangat nyaman , lokasinya dekat dimana-mana

There were stinks on the bedsheet. The sink of the bathroom was not clean with some debris and dust in it. The door of the shower could not close properly so the water just over flow. The room lightning was too dim and staff said that was the brightest. Air conditioning was not efficient as the whole night was quite hot despite the temperature display was 16degree celsius. The staff was polite as I informed them for the issues and said they would try to improve. The breakfast was good and the lobby especially the swimming pool view was nice and chilled.