住宿方回覆: Dear Yuke,Thank you for your detailed and thoughtful review of Jumeirah Bali and we are delighted to hear that you enjoyed our facilities, service, and the unique blend of Middle Eastern and Balinese styles. Your kind words about our breakfast selection and cliff restaurant are much appreciated. We sincerely apologize for the inconvenience caused by the bugs and the gate incident, and we are glad our team could resolve these issues promptly to ensure your stay remained enjoyable.We value your feedback on the surrounding environment and infrastructure, and we are pleased that the beauty and service within our hotel met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Should you have any special requests or need assistance with your next visit, please do not hesitate to reach out.Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Ms. Xiaolver,Thank you for taking your time to share your detailed feedback from your recent stay experience with Jumeirah Bali. We are pleased to hear that you found our room rates cost-effective and appreciated the spaciousness and quality of our rooms and bedding. We are also glad that you experienced excellent service from our staff and enjoyed the convenience of our shuttle bus. However, we sincerely apologize for the issues you encountered with the toothbrush quality and the presence of insects. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. We deeply apologize for the inconvenience you faced at Akasa regarding the dress code and the inconsistency you observed. Your feedback is invaluable, and we will review our policies to ensure a more consistent and welcoming experience for all our guests. Once again thank you for your kind understanding and for bringing these matters to our attention. We look forward to having the opportunity to welcoming you back to Jumeirah Bali for more smooth and memorable stay experience in the near future. Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Mr. Janvier,Thank you for your wonderful and detailed review and we are thrilled to hear that you enjoyed our facilities, friendly service, and the thoughtful touches we provided during your stay. It is delightful to know that our efforts to ensure your comfort and satisfaction exceeded your expectations, especially with the personalized services and birthday surprises.We highly appreciate your kind words about the privacy and value of our hotel and please rest assured that your feedback is invaluable to us. We are honored to be your preferred choice in Bali and we look forward to welcoming you back for another memorable stay.Thank you and regards, Ram Hiralal General Manager
住宿方回覆: Dear 龙岗卡戴珊,Thank you for taking your time to sharing your detailed feedback about your recent stay experience at Jumeirah Bali and we sincerely apologize that your experience did not meet your expectations. We highly appreciate your comments regarding the environment, room privacy, sound system, public areas, the outdoor spray and room odor, and we will address these concerns with our leadership team to ensure improvement is made forthwith. Your observations about the breakfast variety and the availability of nearby amenities are also noted, and we will work on enhancing our offerings to better cater to our guests’ needs.We are grateful for your recognition of our service, even though it felt overwhelming at times, and we will strive to find a balance that ensures our guests feel well-cared for without being intrusive. We hope to have the opportunity to welcome you back to Jumeirah Bali in the future and provide you with a more enjoyable and satisfying experience.Thank you and regards, Ram Hiralal General Manager
住宿方回覆: Dear Bian,Warm greetings from Jumeirah Bali!Thank you for your detailed and thoughtful review and we are delighted to hear that you enjoyed our facilities, clean and tidy rooms, and the friendly service from our team. Your positive feedback about the privacy of our villas and the timely response through our WeChat service are greatly appreciated and we also value your constructive feedback regarding the beach and breakfast service. Please rest assured that we will take your suggestions into consideration as we strive to enhance our guests’ experience. Thank you once again and we look forward to have the opportunity to welcoming you back to Jumeirah Bali in the future.Thank you and regards, Ram Hiralal General Manager
住宿方回覆: Dear Valued Guest,Thank you for your kind words and for taking the time to share your experience at Jumeirah Bali and we are delighted to hear that you enjoyed the meticulously designed gardens and the palace-style villa rooms, which reflect the essence of our resort. Your appreciation of our well-trained and attentive staff, as well as your praise for the AKASA restaurant and its stunning sunset views, truly warms our hearts.Thank you once again and we look forward to welcoming you back to Jumeirah Bali for another memorable stay in the near future. Thank you and regards, Ram Hiralal General Manager
住宿方回覆: Dear Dalegesong, Thank you so much for sharing your kind and wonderful review from your recent stay experience with Jumeirah Bali. It is highly appreciated. We are delighted to read your praise and compliments for our resort facilities and services and we look forward to welcoming you back for another memorable stay experience with us in the near future. Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Ms. Anye,Thank you for your kind words and for recognizing the excellence we strive to deliver at Jumeirah Bali. We are delighted to hear that your experience met your expectations, and we truly appreciate your acknowledgment of our efforts to provide a world-class resort experience. Your continued support and patronage mean the world to us.Thank you once again for your kind feedback and we look forward to welcoming you back for another memorable stay. Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Jumeirah Bali and I am delighted to hear that you enjoyed the beautiful environment and found our overall service to be very good. It is wonderful to know that our 24-hour butler service was able to promptly address any issues you encountered.Your positive feedback is greatly appreciated and serves as a motivation for our team to continue providing exceptional service. We look forward to welcoming you back to Jumeirah Bali in the future for another relaxing yet memorable stay experience with us.Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Gubei Wang Chaoyue, Warm greetings from Jumeirah Bali! Thank you for taking your time to share your feedback from your recent stay experience with us. We regret to learn that you were less than satisfied with our shuttle bus service, butler service, food taste and breakfast. Please rest assured that we have taken notes your feedback for our further evaluation, and I have shared it with our team to ensure improvement is made forthwith. Once again thank you for your valuable feedback and I hope there will be an opportunity to welcoming you back to Jumeirah Bali in the future.Best regards,Ram HiralalGeneral Manager
住宿方回覆: Dear Haiyuuu, Thank you for sharing your wonderful review for Jumeirah Bali and I am delighted to know that you really enjoy your stay with us. We look forward to welcoming you back for another memorable stay experience with us in the near future. Kind regards, Ram Hiralal General Manager
住宿方回覆: Dear Sir, Thank you for taking your time to share your wonderful feedback from your recent stay experience with Jumeirah Bali. It is highly appreciated. We are looking forward to welcoming you back to Jumeirah Bali for another memorable stay experience with us. Best Regards, Ram HiralalGeneral Manager