庫塔安娜特拉度假村的評論

住宿方回覆: 親愛的 Shandagenhekegang 女士，您好，瑞士貝爾圖班酒店向您致以最熱烈的問候！我們很高興聽到您喜歡您的住宿，尤其是寧靜的陽台、每日客房清潔服務以及便利的地理位置。很高興知道在泳池邊享用早餐為您的早晨增添了浪漫氣息。我們很高興您覺得整體體驗舒適且物超所值。我們期待下次來峇裡島時再次光臨！

住宿方回覆: 親愛的客人，您好！我們期待您再次入住我們酒店。祝您旅途愉快。

住宿方回覆: 尊敬的先生/女士Fangundetudou，來自 Swiss-Belhotel Tuban 的最熱烈問候！感謝您選擇 Swiss-Belhotel Tuban 作為您在峇裡島的度假目的地，並分享了您最近在 Swiss-Belhotel Tuban 的住宿體驗的優秀評分。我們期待您再次入住我們酒店。祝您旅途愉快。謹致問候，管理階層

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback, and we sincerely apologize for any frustration caused during your stay.We understand that being advised of a fine upon checkout was disappointing. Please allow us to clarify that our hotel policy regarding the restriction of durian is stated in our registration form and guest information for all arrivals, as the strong odor can penetrate the room and affect future guests’ comfort. This policy is in place to ensure that all guests, including those with sensitivities to strong aromas, enjoy a pleasant experience.We also want to assure you that we do not hide such rules intentionally. Moving forward, we will improve our communication by placing more visible reminders around the hotel and during check-in to prevent any misunderstandings.Regarding the cleaning fee, it was not meant as a penalty but a necessary cost to deep-clean and refresh the room, as our team needed to block the room for an extended period to remove the lingering odor. Once again, we value your feedback and will take this as an opportunity to improve.Warm regards,Management

住宿方回覆: 親愛的客人，瑞士貝爾圖班酒店向您致以最誠摯的問候！我們很高興聽到您度過了愉快的住宿時光，並喜歡我們便利的地理位置、乾淨的游泳池和房間。

住宿方回覆: 親愛的客人，您好，瑞士貝爾圖班酒店向您致以最誠摯的問候！我們很高興聽到您發現您的房間很乾淨並且喜歡游泳池，儘管您沒有時間充分享受它。我們也很高興得知您對我們的服務感到滿意！我們期待您的再次光臨！

住宿方回覆: 親愛的先生/s。 Mickealshuai，來自圖班瑞士貝爾酒店最誠摯的問候！我們很高興聽到您在我們這裡獲得瞭如此積極的體驗，並且您發現我們的服務和設施超出了您的期望。很高興得知您覺得所收到的物超所值。

住宿方回覆: 親愛的先生/s。 Muzhuliuqingo，來自 Swiss-Belhotel Tuban 的最熱烈問候！我們很高興得知您的房間乾淨，並對我們靠近機場的便利位置表示讚賞。關於供水，我們理解您對環境實踐和健康安全的擔憂。我們努力平衡兩者，但您的回饋很有價值，我們一定會考慮的。管理

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you and your friend experienced during check-in and with the room cleanliness. This is certainly not the standard we aim to provide, and we deeply regret that it affected your overall stay.Your comments have been shared with our team for immediate review and improvement to ensure this does not happen again in the future. We truly appreciate your input, and we hope to have another opportunity to provide you with a much better experience.Warm regards,Management

住宿方回覆: Dear Stefi Lee,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the spacious room, smooth check-in process, and overall service. It’s great to know that the nearby convenience store added to your convenience.We look forward to welcoming you back on your next visit!Warm regards,Management

住宿方回覆: Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your feedback with us. We are delighted to hear that you were pleased with our service and that our team made a positive impression during your stay. It’s also great to know that you found our facilities well-equipped and the cleaning timely.Your kind words encourage us to continue providing the best possible experience for our guests. We hope to have the pleasure of welcoming you back to Swiss-Belhotel Tuban in the future.Warm Regards,Management

住宿方回覆: Dear Mr. Rich Hu,Thank you for sharing your feedback with us. We are thrilled to hear that you and your family had a pleasant stay and found our location convenient for your travel needs. We also appreciate your kind words regarding the room size and value.We take your comments about the breakfast seriously and will work on improving it. We hope to welcome you back in the future for another comfortable stay.Warm regards,Management

住宿方回覆: Dear Valued Guest,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for sharing your feedback with us. We sincerely apologize if your experience did not meet your expectations. Please allow us to clarify that our standard check-in time is at 15:00, and early check-in requests are subject to room availability. We always strive to accommodate such requests whenever possible, regardless of nationality.At our hotel, we are committed to treating all our guests with the same level of respect and hospitality. We are truly sorry if you felt otherwise during your stay, and we will continue to train our team to ensure every guest feels welcome and valued.Should you consider staying with us again in the future, we would be happy to provide a better experience.Warm regards,Management