梅里達有陽台的飯店

So comfy clean and beautiful, Alejandra treated us like royalty! Gabriela and Elbert were also so sweet and hospitable! We loved it so much we will stay here every time we come to Merida! The restaurant Cuna also absolutely delicious, great service from Sagna.

酒店位置有點偏，中心區域步行去酒店有點遠，早餐還可以，蠻豐富的，酒店有免費停車場。

不錯的酒店,服務友好。我住過很多嘉年華美國酒店,一般都知道該期待什麼。這家不辜負美國高標準。位置不錯,附近有好餐館,但不在鎮中心區。牀很舒服,房間也不錯。週五晚上酒吧有現場音樂,樂隊很棒。街對面是戶外餐廳,晚上也有現場音樂。嘉年華美式酒店一樓都是商店,所以實際酒店大堂在下一樓。在自動扶梯頂部,大堂會有一兩個人接近你,並提供幫助你任何事情。他們非常好,但他們的目標是賣給你像時間分享的東西。我們拒絕與他們談論這個問題,所以我們從來沒有得到完整的解釋。我們還在我們的房間裏接到了來自同一個人的電話,告訴我們他們有免費禮物給我們。我們確實向這些人詢問當地活動的推薦,他們非常好,樂於助人。包括早餐清淡,五樓小吃/飲料。這很方便,食物很簡單,但很好。我們唯一真正的驚喜是退房。我們發現房間裏的自助咖啡要收費。我從來沒有使用迷你酒吧或房間裏有額外費用的任何東西。我不記得看到任何關於咖啡成本的東西。所以很多其他地方都是免費的/包括的。酒店確實降低了我們對咖啡的收費,但請注意有收費。

我們選擇在二樓訂一個帶兩張牀的房間,相當寬敞,光線也很好。早餐期間,它離樓下的中心也比較遠。牀很舒服,浴室很吸引人,熱水充足(儘管和我們住的其他地方一樣,水要流一會兒才能變熱)。我喜歡有很多地方放東西,而且房間是一天結束的時候退下來的愉快的地方。有好幾個室外座位區,我們利用了這個優勢,因爲我比我丈夫睡得晚一點,他早早地跳上電腦。位置相當不錯,距離主廣場,蒙特霍大道,步行即可到達,還有很多餐廳。特別是一條,就在市區小酒館的街對面,是個發現!我們在梅里達的三天裏在那裏吃了兩次。我們早餐有幾處問題 - 訂單不正確,咖啡也不太好。工作人員很可愛,很有幫助 - 有幾個人說非常好的英語,這很有幫助。

We recently visited Mérida and stayed in this hotel. It is old and a little run down, to be honest. I found shocking that they did not give us face or hand towels in our room. We were given only shower towels and that was that. We were also not given any blankets (we requested them and then they gave us two). That was the bad side, now on the bright side, the hotel is really well located on Paseo de Montejo, walking distance to downtown and a lot of places. Staff was super nice and friendly and helpful. Price includes breakfast, which was excellent. And, to be fair, we did not spend almost any time in our room to be upset about towels or blankets. When you are in a beautiful city like Mérida, you want to be outside as much as possible! But I will say that it is old and it could be better kept.

This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.