巴拿馬城中央飯店(Central Hotel Panama Casco Viejo)

Conheci este hotel quando visitei a Cidade do Panamá a primeira vez há alguns anos, em passeio pelo centro antigo. Havia me hospedado num outro hotel 5 estrelas fora de Casco Viejo e me encantei pela localização e arquitetura do Central Hotel, prometendo que se voltasse a visitar a cidade iria me hospedar ali. Este ano voltei e fiz reserva no hotel. Porém foi decepcionante a experiência. O hotel continua sendo lindo, icônico, porém o staff de recepção e concierge foi o pior que já pude experimentar na vida inteira para um hotel desse nível. Pessoas extremamente grosseiras, arrogantes, sem qualquer boa vontade de atender bem os clientes. Parece que estão fazendo um grande favor em nos atender. As recepcionistas do check-in são de uma prepotência absurda, em momento algum fazem questão de serem o cartão de boas-vindas do local. O concierge que não tem a menor boa vontade de passar uma boa experiência aos hóspedes ao perguntarmos sugestões de locais para comer, visitar etc. Mal anota num pedaço de papel rasgado um ou dois nomes de restaurantes e sequer nos dar as coordenadas ou sugere outras atrações. Nunca vi isso na vida. Os demais funcionários foram muito agradáveis, mas essa equipe da recepção foi decepcionante. E percebi isso com todas as pessoas que chegavam. Como tive essa impressão horrível desde o primeiro dia, passei a observar se não seria algo comigo somente (às vezes temos esses impasses com certas pessoas e nossa alma não bate), mas notei que era com todo mundo.

There was hair on the walls of the shower. :( The phone in the room kept beeping. I unplugged it and it kept beeping. I had to take it out of the room so I could sleep. I was not able to call the front desk. So I was too tired from my travels and left it outside in the hallway. Other than the service was excellent. I told the front desks about both of these issues. I wish I was given some kind of discount.

Hotel is a total rei-off. We needed to leave a day early due to a situation that could not be handled in Panama City. They would not refund our last night even though we weren't going to be there. Even talked to the Manager and he acknowledged that the Policy is wrong but wouldn't do anything about it. I asked him if his policy is to screw over his clients to have one extra night revenue and he said Yes and walked away. Then we didn't get maid service on our last day even after I asked the maid.....I'm sure it was because I told the manager how unhappy I was! The pool is very small and dirty, plus only a hand full of chairs.

If you choose to stay anywhere else… you’ve made a mistake… the staircase is awesome… I know,,, he’s bragging about a staircase? Yes…. Phenomenal! This neighborhood is where you want to be. Walk everywhere, Uber is great, the nightlife is alright. Safe.

We had a great stay for 5 nights. We received a complimentary upgrade to king bed. 3 balcony ‘s as it was a corner unit. quiet, fine linen, clean and bright. Fantastic shower. very hot during our stay, so nice to have swim before going out for dinner. Lots of restaurants and roof patios nearby.

The hotel and the location are perfect. Our only issue was that we (a group of 5) got in a few hours earlier, and unlike other hotels, they wouldn't let us use the amenities unless we paid for an extra day, even though we reserved two rooms. We ended up paying an extra day for one room, but then they didn't allow the other three guests to use or wait in our room until their room was ready. We just got from Rio and had a similar situation and the hotel didn't charge us extra and told us that we could all use the one room available until the second room was ready.

La habitacion 410 tiene una sola ventana donde no puedes mirar hacia el exterior sin pegarte en la cabeza por la altura del techo. El piso del baño se moja por no tener cortina completa y guarda humedad ya que el extractor no funciona. Solicitamos un secador de cabello (el de la habitacion no funcionaba) nos dijeron vamos de inmediato y nunca llego. El servicio no es el mejor entre otros detalles esperados.

We loved staying at Central Hotel. It is right in the centre of the lovely Old Town area and you can walk anywhere! Walking distance to great restaurants and bars. The room was nice, comfy bed and good air conditioning. Beautiful roooftop pool and rooftop restaurant/bar. The staff were friendly.

Valet was great but that is the most positive thing I can say. We asked for a roll-away bed for our room and we were brought a plywood plank with a three- inch mattress. It was hard as a rock and impossible to sleep on. Coughing could be heard in the guest room beside us. Walls were very thin. Buffet hot food was not hot.