波狄恩精品飯店的評論

入住前被告知我訂的房間沒有空調，要升級到有空調的房間，但要額外付費，我只好住進了沒有空調的房間，太糟糕了。

飯店員工的服務很棒。他們可應要求提供熨燙設施和吹風機。我什至在最後一天的凌晨 5 點打電話詢問洗漱用品和牙科護理，他們也提供了。飯店很乾淨，雖然位置遠離市區，但有很多計程車經過，所以去市區並不難。從我們的房間我可以看到日出。

飯店乾淨，工作人員友好，有停車場，但位置離市中心有點遠

為我和我的家人預訂了 3 間房間。位置離市中心有點遠，停車位也比較小。儘管如此，工作人員確實很熱情、樂於助人，房間寬敞、乾淨。二樓的大廳非常適合工作和休息。會向自駕前往碧瑤的朋友和親戚推薦這裡，因為計程車相當昂貴。

The place was quite good

因為是去市區之前，所以空氣和景色都非常好。 這家飯店就是這麼做的。 我希望他們更加註意清潔。 一個人住完全沒有問題。 早餐也很美味。 沒關係。

FOOD IS VERY DELICIOUS AND ROOM IS COMFORTABLE

Clean room. Great housekeeping services. Convenient location, restaurant within the premises

We sincerely appreciate your hospitality in accommodating our team during our stay. Everything went exceptionally smoothly, from check-in to check-out. The culinary experience exceeded our expectations, and we thoroughly enjoyed the delicious food. Furthermore, we'd like to express our gratitude for your flexibility and efficiency in handling our abrupt booking. Your team's responsiveness and willingness to assist were truly commendable. Overall, our experience at your hotel was outstanding, and we look forward to returning in the future. Thank you for making our stay memorable and hassle-free!

PROS: 1. Parking is a bit tight but it is covered and manned by a friendly guard who always assists. they also keep the gate to the parking closed at night but can open for guests as needed. 2. if you plan to commute, you can easily hail a taxi from its location 3. smoking area is within the parking lot area 4. very friendly staff, they address requests very quickly and are always smiling. 5. room has airconditioning, bed and sheets are comfortable, hotel looks ok in general AREAS FOR IMPROVEMENT: 1. there is a strong bad odor coming from the cr (i dont know if this is for all but our room is at the 3rd floor) We tried to request for a room change but the hotel was fully booked they did try to assist by spraying the restroom with chemicals and putting an air freshener but it didnt help with the smell 2. breakfast was free and comes with the room but it was just okay nothing spectular and most of it was cold. it’s served buffet style on weekends but on weekday it’s plated. it took them almost an hr to serve us our plated breakfast and the food was very cold. overall, for the price i think this hotel is good you just need to manage your expections and make sure u request a room that doesnt have a smelly toilet.

A find this hotel amazing because they promote the heritage of Baguio, and its artists. Experience wise there are of course good and bad. Good: 1. The staff in the reception are very welcoming and provided complete details for our stay. 2. The lobby’s are clean thank you to kuya. 3. The overall interior of the Hotel is excellent. 4. Free shuttle going to the bus station. Bad: (HOKA BREW) 1. During our dinner we got a dirty utensils. (There is a rice on the middle of the fork. YUCK) 2. Before serving our plates, the staff wiped our plates with her hands. (YUCK) 3. We had to get our food from the counter because no one is around to serve it. Sus. 4. The waiter that served us was on a rush. Almost leaving while we are ordering. (We were asking few questions, she was very cold lol) 5. The kitchen was very visible from the customers. And I saw this one kitchen guy who sneezed without any protection/face mask, and wiped his nose then continued cooking. (Sobrang dugyot) Overall. I find this hotel nice really but the staff really needs retraining. (Customer service and food safety)

Tried contacting them to ask some questions about events, only to get hung up on after one second! What kind of service does that? Simply horrible! It didn't help their case when I tried calling a third time and the line was unattended at that point. Not busy, not unreachable, UNATTENDED. Fix your customer service and support if you want people to have a good opinion on your establishment as a whole.

This was recommended to my husband. So instead of luxury hotels in Baguio, we decided to try this since they have the Platinum suite (2 bedrooms) that was great to accommodate 6 pax. With the friendly reservation staff Ms Mirz, I was excited. However, to my extreme disappointment, albeit good thing I was well prepared for COVID-19 IPC practices (UV lights, Chlorox wipes and Lysol spray), the room was so DIRTY (as in!!! The floor was sticky!!!). I mopped the floors with lysol solution personally, you can see the dirt. The glass mirror was wiped and consumed a bottle of 80pcs wipes. The granite top was dirt black!!! The worst thing, despite those findings, I did not voice out my frustrations and tolerated. However, on our second day, worst buffet breakfast ever! I reserved 6 am for the table we used the first day. And because, I saw a table with reservations prior. When we went to Hoka Brew, the personnel said, that there was no call with a very rude cashier girl infront of us. Worst front desk personnel DAVID (or trainee) when I called the attention and have the appropriate actions, he lied many times telling us that no manager on duty and he even doesn’t know the management office. He told us that the Hoka Brew management (under the same management of the hotel, not a concessionaire) was not responding to any of his calls. My husband even talked to the owner Ms Mel Marquez. Nevertheless, we will NOT definitely go back with all the WORST experiences.