奧斯汀-多美茵區雅樂軒飯店(Aloft Austin at the Domain)

I loved the stay in the hotel. I loved our room, I told my husband if I could get an apartment just like the set up of our room I would be content. The front service people were amazing and sweet. Very communicative and welcoming. They provide free fruit, coffee, and water. We drive an electric car that’s not a Tesla and the red Parking lot that is also where Aloft guest park, provides charging which was an awesome plus. They also had a pool table that my father and husband enjoyed very much. Great location of course, can walk anywhere. Overall would stay here again.

EL PERSONAL ES SUPER SUPER ATENTO!!! AMIGABLES SIEMPRE TE RECIBEN CON UNA SONRISA EL HOTEL EN EXCELENTE UBICACION ME AYUDARON A RESOLVER UN PROBLEMA RAPIDAMENTE Y ME APOYARON EN TODO!!!! ME ENCANTA VISITARLOS PRONTO NUEVAMENTE GRACIAS

Property was extremely loud, definitely don’t go if you’re expecting to relax. You have to park in a parking garage, which I did not like. Typically stay at the Westin, but decided to try an alternative hotel, wouldn’t do that again. It’s in a good location, and walking distance to everything, but could hear the couple by us screaming at each other, the people coming in from bar hopping yelling and slamming doors. I’d pay the extra money, vs coming back.

First off, they lost my reservation (for 2 nights) from *******. Then once they were working on that, one of the desk people was very nice and offering a lot of information to guests. the person helping me was like 'here' and handed me my room key, zero customer service or welcome. I specifically said that i was allergic to Down in the feather pillows and my room had 8 of them on 2 beds.The foam pillows they gave me (after i had to carry the others down 3 floors) were like 2 bricks. I do have to say the shower was hot, but never going to stay at a Aloft again.

The stay was okay, slight issue with the staff I checked in with but overall the stay was just okay. The shower was not as clean as it could have been, and neither were the side tables in the room. I got attitude from the staff when I asked for clean sheets/bedding. I would not stay here again.

They didn’t clean our room after the first night. Apparently they don’t include house keeping everynight. They just got used to COVID and don’t want to clean rooms any more. We are past that time. Rooms should be cleaned daily. I paid 300 dls + the night. I expect house keeping every day.

Bathroom was backup and would not flush. Staff did nothing to help or alleviate the situation. I travel to Austin frequently with friends and family - will not be booking this establishment.

The hotel is close to shopping and the staff are friendly and courteous. The rooms are a bit crampy

Staff & Manager was rude when asking about details regarding payment. Mirror/Sliding Door in room was damaged upon check-in. Delayed final charging for over 5 days.