Jeannine
2023 年 9 月 30 日
We spent 4 nights, lovely hotel, new, beautiful pool area, excellent local. All great, but bathroom was dark, only 1 lite, difficult to put make up on & I only wear lip stick & mascara. No lighted vanity mirror which would have done the trick.Only a short armoire, to hang clothes, & no drawers to put our clothes away so = messy 5 days, in a beautiful room. ZaZa spent so much $ on decorating but no thought into designing what guests need. The biggest bummer was one morning we were having a yummy breakfast in their dining room & I received a text at 9:30am from hotel saying we can't use the beautiful pool that day because they were allowing a corporate work party to take over the "entire pool area" from 3pm to 9 pm . This was our day we wanted to sit by the pool.( we had tours on all the other days) If I had known this in advance, that the convention guests take top priority over the hotel guest.I would have booked a different hotel. In all my many years of world travel this was a first. I was not happy & after 7 phone calls trying to reach a manger because staff @ desk said they would talk to the "team",LOL, They gave us a free night ,which I could care less about. I wanted to sit by the lovely pool on my trip to Austin,this is why I booked this hotel for the POOL area it was 95 degrees the entire visit, it really put a sour taste in my mouth.Zaza needs to get their priorities straight either you cater to your regular guest or you become a convention hotel, you can't do both!
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