南奧斯汀萬豪SpringHill飯店(SpringHill Suites Austin South)

This is hotel is 9 minutes from downtown Austin and 10 minutes from airport. Great location, clean outside, exceptional customer service. Breakfast was nice because it was fresh, clean and very organized. My only concern was the room I stayed in. It smelled like fresh urine. My sister is NP and alerted me to the seriousness of the smell. Additionally, when we turned the air conditioner on the urine smell only intensified. It became overwhelming. The hotel room needs a deep cleaning. The carpet is very dirty. To add, I took a rag to wipe up a lotion stain off the floor. Instead the rag turned brown and that’s when I really knew the floor was dirty. Overall the beds were clean, the towels were bright and white, the microwave was clean and the kitchen area was clean. It’s appears, the hotel room would benefit from a deep cleaning. Wiping down the surface is not enough. The front desk worker was kind and very responsive to this matter. She offered an immediate discount and took notes.

It is completely outdated and dirty/dingy. I would have left if we were not so exhausted. We both got up around 5am due to a banging outside and an extremely uncomfortable bed and terrible pillows. I wanted to get going and out of there, so I looked at the shower and there were 2 conditions, no shampoo! The shower head was hanging off the wall and a spider. I called downstairs to ask about shampoo, he asked me to come down to the front desk. He gave me a bottle that had a layer of dust on top and the pump was off. I fixed the pump, but then when I tried to use it, the pump was broken. Irritated, we brushed our teeth, and the sink would not drain, it was not pleasant. At this point, we didn't care, the stains on the carpet and stains everywhere else was making our skin crawl. Marriot needs to give this one away.

The units were not fully cleaned. The ACs had been treated with some scented product. The scent of the freshener was so overpowering that I ended up leaving a day early. Additionally the desk in my room collapsed onto me as the legs fell out from under it while using it. The staff was nice and understanding as much as they could be, it was stuff out of their control and they did let me check out a day early with no fees but the management of the hotel needs to go walk the rooms and make some upgrades as well as getting rid of that terrible overpowering air freshener.

We walked in an 1 1/2 after checkin time, which is at 3pm, and our room wasn’t ready. We didn’t get out room until 5pm. Terrible. Then they were trying to get us to go to another hotel so that when the rooms did become available, the other customers walking in wouldn’t have to wait 2 hours for their room. Just ridiculous.

Check in is not at 3PM! We got there at 4:30pm and the rooms were not ready, because they were short in linen!! Like if thats our problem? Then they were asking us to go to m their sister property the Couryard, we were a big group and didn’t want to do it so we had to wait an hour to get our room. This is not a Marriott experience.

Had two rooms reserved showed up early and was told we were going to be placed in our rooms within five minutes. Waited over a half hour left to get lunch and received an email later that we had been moved to a hotel completely across the city.

I really liked the breakfast options, and the lady running it was very sweet and patient. There was a substantial summer camp visiting during my entire stay and they took up the whole area and then some, multiple mornings in a row. I ended up delaying my own breakfast because there was just no point going down there in the chaos, lol. When I finally went down, the breakfast lady was kind and greeting people, even though she was extremely busy. The like the fitness area - plenty of great options, but there needs to be a sign about kids being supervised because a couple times people just let there kids go in there alone. Also the hand sanitizer in there is constantly empty. My biggest suggestion is to get separate elevators for housekeeping. I had to sometimes wait for more than two elevator cycles to get to and from my room because housekeeping uses the same ones. It's clear this is just as stressful to them, and a couple of them were a little rude. I really feel for them. I think they are trying to do their jobs, and they are having to play the waiting game just as much. Because of this issue, it took about 4 or 5 times longer (multiple trips) to get my things out to my car on check out day.