奧克蘭機場鉑爾曼飯店的評論

住宿方回覆: Kia ora Dear Guest,Thank you for taking the time to share your feedback.We're sorry to hear that your stay did not fully meet your expectations. While we're pleased that you found our hotel facilities to be of a high standard, we regret the disappointment caused by the water pressure in your room. Please be assured that we have shared your comments with our Maintenance team, who will inspect the room and investigate the issue.Regarding parking, we understand your concerns about the valet parking fee. Our valet parking is an optional premium service offered for the convenience and comfort of our guests. For those seeking a more economical option, Auckland Airport also provides a range of self-parking facilities at varying price points.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you for your rating and comment. We are glad to hear you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.We look forward to welcoming you back to our hotel again in the future.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that our convenient location near the airport made your travel experience smoother. It’s great to know that you found your Premium King Room spacious and clean, and that our comfortable bed helped you relax after your long journey.We also appreciate your kind words about our team; we will be sure to share your feedback with the team. We look forward to welcoming you back on your next layover or flight!Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest, Thank you for your rating and amazing review. We’re glad to hear that you found our new hotel spotlessly clean, and that even during the early-morning hours your team still made you feel welcomed and well cared for. We’re also sorry that your delivery request took longer than expected and required follow-up calls before it arrived. Your feedback is appreciated, and it means a lot that you would still choose us again for your next flight. We look forward to welcoming you back.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you for your rating and wonderful feedback. We’re delighted that you enjoyed our unbeatable airport location, convenient luggage cart access, breakfast selection, and the attentive service provided by our team. Your kind comments will be shared with our team.We also appreciate your feedback regarding the hallway noise and bathroom water pressure. Please accept our apologies for these inconveniences. We understand how important a restful stay is and will share your comments with the relevant teams for review.We look forward to welcoming you back soon.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you for your rating and feedback. We’re delighted to hear that you enjoyed our convenient location right next to the airport terminal and found your room spacious and comfortable.It’s wonderful to know that you appreciated the separate toilet and shower, which are designed to provide extra comfort and convenience during your stay. We’re also pleased that you chose to spend some extra time with us before your departure and enjoyed the breakfast experience.We hope to welcome you back again on your future travels.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you for your rating and feedback.We're pleased to hear that you found our location convenient for your early morning flight and enjoyed our modern hotel facilities.We're sorry to learn that finding the hotel by car was a frustrating experience. The airport precinct can be challenging to navigate, particularly with the ongoing airport developments, and we understand how disappointing it must have been to spend extra time locating the hotel and incur an unexpected parking charge.We appreciate your comments and will share them with the relevant teams as we continue to improve the arrival experience for our guests.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Gaoyuanzhihu,Thank you for your rating and comment. We are very pleased to hear that you enjoyed our facilities and dining options.Hoping we will be able to welcome you again in the future.Kind regards,Prachie GlorianiGuest Relations Manager

住宿方回覆: Kia ora Dear Guest,Thank you for your wonderful feedback.We're delighted to hear that you enjoyed our convenient location, as well as our clean and well-maintained facilities. It's especially pleasing to know that our front desk team made a positive impression with their polite and welcoming service.We truly appreciate your kind comments and look forward to welcoming you back for another stay in the near future.Sincerely,Susan SharmaExecutive Hotel Assistant

住宿方回覆: Kia ora Dear Guest,Thank you for your fantastic review. We're delighted to hear you enjoyed our clean and tidy facilities, excellent service, and convenient location within walking distance of both the domestic and international terminals.We're also pleased that you enjoyed our buffet breakfast and found Pullman Auckland Airport to be the ideal choice for your stay.We truly appreciate your kind words and look forward to welcoming you back again soon.Sincerely,Susan SharmaExecutive Hotel Assistant