奧克蘭詩鉑高級服務公寓(The Sebel Auckland Viaduct Harbour)

Such a nice location! So good overall

This was one of the worst stays I’ve ever had. The hotel room smelt terribly of old deep frying oil. The carpets looked like they have not been cleaned in years. The bathtub was really gross and the bathroom itself was falling apart. Seems like the Sebel hotel like to charge a lot of money based on the photos you see online. Looks and feels nothing like the photos. Only good thing was location.

Lovely staff and the room was clean, great location. The property is showing it's age, the wear and tear on the room was bad. Great big holes in the blackout curtains which let the sun in early, phone didn't work. Still having to pay for WIFI was a bit on the nose, thankfully we could hotspot our devices.

Great location. Nice comfortable rooms. Helpful staff. Although the place is a bit tired, we thoroughly enjoyed our stay. The Wi-Fi on the property insisted we pay daily for its use even though Wi-Fi was supposed to be included. A minor aggregation. We would stay there again.

We really enjoyed our stay. The location is great and the marina view from our room was fantastic. Staff at the front desk were very helpful. It's an extremely lively area so there is nightly noise from the area bars and restaurants but closing the windows helped to soundproof the room.

Rooms are very run down and tired. There were missing grout, mould, cracks in the tiles, fixtures very loose and throughout the plastering. We complained to the manager, and was nice to move us rooms however his hands were tied due to all other rooms being similar condition. Disappointing for a Sebel hotel especially for the price paid - should of checked the reviews before hand but didn’t think I needed to for a Sebel.

Our suite was clean and well equipped with everything you'd need for a short stay however the air conditioning in the suite wasn't working. We reported this to reception twice, but it wasn't fixed and no alternative room was offered (despite the hotel not being fully booked). We couldn't have the windows open at night to cool the room down as the noise from the bar downstairs would have kept us awake (we could hear the tables and chairs etc being moved around at the end of the night even with the windows closed). The 1 bedroom suite is more like a studio as you can't have the sliding doors closed otherwise you can't get out the bed on both sides - not a huge issue for a short stay or for a single person but would definitely not be suitable for a couple for a longer stay. The bed was terrible - very uncomfortable when shared, the mattress was very soft and sagged/worn and so the bed moved considerably anytime either myself or my husband moved in the bed.

We loved our stay with sebel, there communication was great, happy to help and cater to our needs which made our stay stress free. Staff were polite and happy to help at all times as reception is open 24/7 :)