伊斯特維爾曼諾爾Spa飯店(Eastwell Manor, Champneys Hotel & Spa)

Excellent stay. Enjoyed the outdoir pool and Spa facilities.

This was our first stay in a mews house, having been based in the main hotel before. We arrived during a rainy cold weekend to find the room cold - the radiator off and no underfloor heating on to heat what was a very chilly tiled floor with no carpeting. Decor was disappointing and a little faded; not enough tea and coffee supplies were given and the soap dispensers in the bathroom needed the life squeezed out of them to oblige with a sullen splurge. Even the dressing gowns had seen better days. What a shame.

Main building and grounds were stunning. Bar staff were amazing. Room was not up to the price and housekeeping was poor, shower gel shampoo and conditioner bottles left empty, room simple and basic for the price. Had to shower at the spa, which was adequate but nothing special. Breakfast was nice but the servers were struggling to keep up with demand, clearly under staffed, meaning long waits and slow turn around of tables. Staff uninterested in our feedback on check out

Took a friend for a relaxing break in the midst of some horrible life stuff. We had an issue with the room in that it wasn’t a twin and they moved us within 30 mins. Lovely staff. The spa part was a bit less fun. Both the evening - we were there around 6.30- maybe 8pm and there was an aerobics class. The instructor kept everyone up one end of the pool and was quite chilled so it wasn’t so bad- could have done without it though on a spa break. In the morning we went back over to make up for the evening and the same thing happened, except this time it was right in the centre of the pool area and the instructor woman was screeching at the top of her lungs. She was really shrill. It’s so bad when it’s marketed at a spa hotel and there are clear guest hour parameters between 5pm & 10am that leaves the rest of the time to capitalise on laying on these classes.

An excellent and very relaxing weekend stay. Staff were friendly, facilities were great and the grounds are lovely. We will return.

We ordered a twin double bedded room which was not available so one of us slept on the sofa. The drinks and meals were overpriced and mediocre.

We had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here

I had expected a little more from a Champneys hotel. The hotel was beautiful, staff all very friendly and attentive. Breakfast was tasty and filling The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly. Tried to call reception about these points but no one answered. For the money they ask for this room I dont feel we got our moneys worth I really expected more of a luxury experience than the reality.

Upon arrival wasn’t told about spa access times or breakfast times and location, felt a little rushed. Spa and pool area is not clean, purely staffed and the number of guests in it isn’t accounted for so made it incredibly over crowed and not pleasant to stay. Rooms are not kept modern and poor bed linen. Breakfast was greater by a leaking ceiling and guests not moved elsewhere - service was incredibly slow before that even happened. Full English however was decent. Overall a let down and a waste of money.