艾拉納查飯店(Elanacha Hotel)

They can do better with the quality of service

We stayed in this hotel the night before our safari. The positives are the size of the bed, cleanliness and the staff were very nice. However, the sound echo’s throughout the corridors so if someone is talking it sounds very loud and inevitably wakes you up very early (6am in our case). There is also a window at the top of the door which allows the light to come in. This means that if someone walks in the corridor in the night or early in the morning, the sensor is triggered for the light and it wakes you up. You can also hear the road traffic very clearly through the single glazed windows. There were constant power cuts throughout our stay, which they said were due to them having works on the generator. This resulted in the shower never being able to warm up so it was impossible to have a hot shower. Sadly this also meant you couldn’t use the lift in case you got stuck so be careful if you need it (there are 5 floors). Finally, we went to breakfast at 7.30 (the time we were told it opens) and all the food had been eaten. There were no clean tables, hot drinks or anything left. The chef did try and make us breakfast which was kind, although it took 25 minutes and we were pushed for time which made it difficult. We also had to ask for clean cups and cutlery. It’s a shame because I think the hotel has great potential and is clean but there were so many things that went wrong for us, I definitely wouldn’t recommend staying here.

Very friendly staffs. Cheap and good and lot of foods. The bed is perfect and quiet and very big! Lot of floor levels but the has a lift. This hotel is ideal for a starting point to the safari tour. Arusha is not safe for white people but that hotel is very safe!

This hotel is a hidden gem. It's beautiful, very clean and well maintained, quiet, and at a location that is away from the chaos of the city. Being located right off a major road makes it easy to locate, yet it's so quiet one can hardly get the sense that it's right off a highway. The staff are super friendly and helpful and we were made to feel at home, really. I have stayed in several hotels in Arusha, but this one made me feel like I am at home. It's one of those places that you can stay long term and feel comfortable enough not to think about checking what else could be out there :-) Kudos to the hotel staff and management who have done an excellent job in maintaining the premises. Their friendliness and professional communication is a huge plus that would make me go back there again and again.

This property is excellent the bedroom was big enough and comfortable Good location near to Arusha airport. Service was wonderful, staff are very helpful. They help to organize the transfer to the airport