We travelled as a group of 4 friends celebrating our birthdays. We regularly go to spa hotels in and around cumbria. Check in quick and we soon got to our lovely rooms, south facing looking out on to the gardens with the rhododendrons in full bloom.. We were lucky enough to have beautiful weather and went to sit in the garden area, having a cocktail.. we asked to order another drink from a passing member of staff and were asked “What you want?” Not exactly what I expected.. We had evening meals included with our package and ate in the bistro on the first evening. Food was good and service OK, but had the feeling they were short staffed.. Breakfast was much better for staff and food delicious.. Saturday morning weather sunny again so we decided to sit in gardens again before we had our Spa session in the afternoon ..unfortunately the peace and quiet was spoiled by the grass being cut by a ride on mower and someone strimming.. this annoyingly carried on all day and spooked our time in the spa as they were then cutting right outside the seating and relaxing area.. not very relaxing and so loud you couldn’t talk!! But the spa staff lovely and delivered our drinks in a timely manner.. Evening meal on the Saturday started with pre dinner drinks and canapés in the conservatory , we sat down and ordered our drinks which took some time to come, as they were delivered the waitress came to say our tanks and starters were ready .. we asked to have our drinks first, her reply was well your food might be spoiled!! Short of staff again maybe? We went through shortly after downing our aperitifs.. we ordered a nice bottle of wine and enjoyed our starters, when we got our mains we ordered another bottle of wine to be told the next bottle would be warm as it wasn’t in the fridge, so we chose a different one and this was delivered warm.. so we refused it.. so lots of ******* but nothing major to spoil our stay.. would recommend to go if you want a spa stay with fab views and I hope they get their staffing sorted.. and maybes some training on how to speak to guests ..
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