阿爾克之家飯店的評論

住宿方回覆: Dear yellowsister505, Thank you for your detailed feedback. We regret to hear that your stay with us did not meet your expectations. However, we would like to address some of your points and provide our perspective. Our property is located in close proximity to the old town—a location that many guests specifically choose when booking with us. Given this location, it is natural that the building is situated on a narrow street. This is also clearly visible in the 360° view on Google Maps, which is available to our guests prior to booking. During your stay, no complaints were reported to us. We would have been happy to assist you directly to resolve any misunderstandings or inconveniences. Receiving your criticism only afterward is surprising to us, as we always strive to address requests and concerns promptly. Furthermore, your review significantly differs from the feedback we typically receive from our guests, which is reflected in our excellent ratings: *******: 9.8/10 ***********: 9.3/10 Airbnb: 4.93/5 Google: 4.7/5 Regarding your specific points: Towels: The apartment you booked was equipped with a complete towel set for four people. According to our policies, complimentary cleaning and towel replacement occur from the fourth day of the stay. For a three-day stay, an additional towel change would have been available at a small fee. Stove: The stove has been checked and is fully functional. It is unfortunate that you did not inform us of this issue during your stay, as we would have been able to assist you promptly. Washing machine/dryer: The appliances in our apartment may retain the scent of the detergent used by previous guests. We thoroughly clean them after each stay, and we have not received complaints about this issue in the past. Air conditioning: Each apartment is equipped with four modern air conditioning units that can cool rooms to 18°C, even during summer temperatures of 40°C. With outdoor temperatures of a maximum of 25°C in November, the units should have easily maintained a comfortable indoor climate. We regret that you experienced otherwise but find this claim difficult to reconcile with the system's performance. Service: Our team is consistently praised for their friendliness and helpfulness, as evidenced by our ratings on ******* (9.6/10) and *********** (9.7/10). We regret that your perception differs, but this does not align with the feedback we usually receive. In conclusion, we are sorry that we were unable to meet your expectations. At the same time, we believe that some of your points may stem from misunderstandings or incomplete information. We hope to have the opportunity to welcome you back in the future and demonstrate the high quality of our services. Kind regards, Arkk Homes

住宿方回覆: 尊敬的 500been，感謝您在各個評論入口網站上留下的有關同一次住宿的詳細回饋。 我們很遺憾聽到您在我們這裡的住宿體驗未能達到您的期望。然而，我們想談談您的一些觀點並提供我們的觀點。 我們的飯店靠近舊城區，這是許多客人在預訂時特意選擇的地點。鑑於這個位置，該建築坐落在一條狹窄的街道上是自然的。這在 Google 地圖的 360° 視圖中也清晰可見，我們的客人在預訂前即可查看。 在您入住期間，我們沒有收到任何投訴。我們很樂意直接協助您解決任何誤解或不便。我們事後才收到您的批評，這讓我們感到驚訝，因為我們始終努力及時處理請求和疑慮。此外，您的評論與我們通常從客人那裡收到的回饋有很大不同，這反映在我們的優秀評級中：*******：9.8/10 ************：9.3/10 Airbnb：4.93/5 Google：4.7/5 關於您的具體觀點：毛巾：您預訂的公寓配備了四人使用的完整毛巾套裝。根據我們的政策，從入住第四天起提供免費清潔和毛巾更換。對於三天的住宿，只需支付少量費用即可獲得額外的毛巾更換服務。 爐子：爐子已經過檢查並且功能齊全。很遺憾您在入住期間沒有告知我們此問題，否則我們本可以及時為您提供協助。 洗衣機/烘乾機：我們公寓內的電器可能會保留以前房客使用過的洗滌劑的氣味。每次入住後我們都會徹底清潔，過去我們從未收到過有關此問題的投訴。 空調：每間公寓都配備四台現代化空調機組，即使在夏季氣溫高達 40°C 時，也可以將房間冷卻至 18°C。 11 月室外溫度最高為 25°C，這些設備應該可以輕鬆保持舒適的室內氣候。我們很遺憾您遇到了其他情況，但發現這種說法很難與系統的效能相符。 服務：我們的團隊因其友好和樂於助人而不斷受到稱讚，這從我們對 *******（9.6/10）和 ***********（9.7/10）的評分可以看出。我們很遺憾您的看法有所不同，但這與我們通常收到的回饋不一致。 最後，我們很抱歉未能滿足您的期望。同時，我們認為您的某些觀點可能源自於誤解或資訊不完整。我們希望將來有機會再次歡迎您並展示我們高品質的服務。 謹致問候，Arkk Homes

住宿方回覆: Hello 207shriyar, We're absolutely delighted to hear that your stay at our homestay was such a memorable and enjoyable experience! It's wonderful to know that you found the view breathtaking and the apartment spacious. Being situated near Old Town certainly adds to the charm and convenience of our location. Thank you for sharing your kind words about your stay, and we're thrilled to hear that our homestay has become one of your favorites. We understand how popular it can be, and we always strive to provide a comfortable and unforgettable experience for our guests. We'd be more than happy to welcome you back whenever you're ready for another incredible stay, so don't hesitate to reach out to us. We look forward to hosting you again soon!

住宿方回覆: 您好 207shriar，我們非常感謝您的精彩回饋以及您花時間撰寫的內容。很高興得知您非常喜歡我們公寓的景觀、設施和位置。我們很高興您能夠與我們一起度過寒冷的日子，而且您很難說再見。我們很高興很快再次歡迎您。來自安塔利亞 Arkk Homes 的陽光問候

住宿方回覆: 您好，lovetojourney，非常感謝您對我們的度假公寓進行精彩、詳細的評論。也感謝您花時間寫信。我們也要特別感謝您對我們員工的讚揚。我們很高興我們公寓的位置和設施完全滿足您的願望。很高興得知您能夠在安塔利亞和 Arkk Homes 度過不同的日子。我們很高興在您下次入住安塔利亞期間再次接待您。來自安塔利亞的陽光問候

住宿方回覆: 您好，MarggyCanberra， 非常感謝您對我們度假公寓的精彩、詳細的評論。也感謝您花時間寫信。我們也要特別感謝您對我們員工的讚揚。我們很高興我們公寓的大小、清潔度和家具完全滿足您的願望。很高興得知您能夠在安塔利亞和 Arkk Homes 度過愉快的日子。我們很高興在您下次入住安塔利亞時再次歡迎您。來自安塔利亞的陽光問候