I stayed at the Hyatt Regency in Amritsar for 2 nights 30 /31 May as part of a Mercury Holidays tour group. All the hotels used were excellent but the Hyatt stood out because of the attentive nature and politeness of all the staff members. They could not do enough for us. The greeting was exceptionally warm and friendly and we were made to feel special right from the moment we got off the bus. Everything was well organised and the whole experience was wonderful, stress free and relaxing. Everyone was so helpful and the service so prompt and personal. Too ***y staff to compliment from door attendants, greeters, receptionists, luggage handlers, restaurant personnel and room cleaners all deserve more than 10 out of 10. I have probably missed out some roles for which I apologise. If I had to select two names it would be Sonali on greeting. She has a smile to die for (see photo attached) and so helpful and informative. She told us all about the Golden Temple what to look for to get the full experience and showed us a flavour of what to expect there at night and during the day and at the closing of the border ceremony via the hotel information video. She also advised us on the security arrangements at sites and what not to take ( eg cigarette lighters) and expected dress codes. Nothing was too much trouble for this lady and her colleagues. The other person would be Bandano who worked in the pastry shop. I was looking for some of our tour party and another tour group had just arrived so the greeters were very busy in the foyer and she just came over and asked if she could help and pointed out where our people had gone. This demonstrates the team work between all departments and why the service at this hotel is exceptional. I have travelled a lot on business and have stayed in some top class world ranked hotels and this is one of the best due mainly to the genuine attentive nature of the staff and their willingness to help. Nothing was too much trouble.
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