埃爾比勒大飯店的評論

住宿方回覆: Dear Guest,Thank you for your kind review! We are happy to hear that you had a pleasant stay with us, and we're glad our location was convenient for your transportation and provided easy access to supermarkets and restaurants.It's great to know that you found our hotel to offer good value for the price. We appreciate your feedback and look forward to welcoming you again if you find yourself in Almaty!

住宿方回覆: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.We would like to clarify that we do have a paid laundry service available, where you can send your items for washing. Additionally, there is a booklet in the room with information about potential fines for various services.Regarding the staff, we are sorry for the negative impression you had. We will address the concerns with our waitstaff to improve their service. However, please note that our staff has limited proficiency in foreign languages, and we apologize for any communication challenges this may have caused.We appreciate your comments and will work on improving these areas for a better experience in the future.

住宿方回覆: 感謝您的好評和分享！我們很高興您對房間的寬敞與整體住宿體驗感到滿意。關於室內裝修的反饋我們也已收到，後續會逐步進行優化與提升。希望下次您來阿拉木圖時，能看到我們的改進。期待再次為您服務，祝您旅途愉快！

住宿方回覆: Dear Guest,Thank you so much for your kind review! We’re glad to hear that even though you arrived late, our hygienist’s dedication to ensuring the room was clean left a positive impression. We always strive to provide our guests with a comfortable and welcoming environment, and it’s great to know that our facilities and the bed met your expectations.We appreciate your feedback and are thrilled that you found our hotel to offer great value for the price. We hope to welcome you back for another pleasant stay in the future!

住宿方回覆: Dear Guest,Thank you for your feedback! We are happy to hear that you found the room spacious and enjoyed the Chinese restaurant downstairs. We understand that you didn’t have breakfast due to your flight schedule, and we hope to welcome you again when you have more time to enjoy our services. We appreciate your comments and look forward to hosting you again in the future!

住宿方回覆: 感謝您的評價！我們非常抱歉給您帶來不便。關於您提到的問題，我們會進一步加強酒店的管理，確保客人的舒適度和安靜的環境。希望您能給我們再次提供服務的機會，我們會繼續努力改進，提供更好的體驗！