埃爾比勒大飯店的評論

住宿方回覆: Dear Guest,Thank you for your kind review! We are happy to hear that you had a pleasant stay with us, and we're glad our location was convenient for your transportation and provided easy access to supermarkets and restaurants.It's great to know that you found our hotel to offer good value for the price. We appreciate your feedback and look forward to welcoming you again if you find yourself in Almaty!

住宿方回覆: 尊敬的賓客，感謝您的回饋。對於您在入住期間遇到的問題，我們深感抱歉。需要說明的是，我們提供付費洗衣服務，您可以將衣物送去清洗。此外，客房內備有一本小冊子，其中介紹了各種服務可能產生的罰款。關於員工方面，我們很抱歉給您留下了不好的印象。我們會與服務員溝通，改進他們的服務。但請注意，我們的員工外語程度有限，對於由此可能造成的溝通障礙，我們深表歉意。我們感謝您的回饋，並將努力改進這些方面，以期在未來為您提供更優質的體驗。

住宿方回覆: 感謝您的好評和分享！我們很高興您對房間的寬敞與整體住宿體驗感到滿意。關於室內裝修的反饋我們也已收到，後續會逐步進行優化與提升。希望下次您來阿拉木圖時，能看到我們的改進。期待再次為您服務，祝您旅途愉快！

住宿方回覆: Dear Guest,Thank you so much for your kind review! We’re glad to hear that even though you arrived late, our hygienist’s dedication to ensuring the room was clean left a positive impression. We always strive to provide our guests with a comfortable and welcoming environment, and it’s great to know that our facilities and the bed met your expectations.We appreciate your feedback and are thrilled that you found our hotel to offer great value for the price. We hope to welcome you back for another pleasant stay in the future!

住宿方回覆: Dear Guest,Thank you for your feedback! We are happy to hear that you found the room spacious and enjoyed the Chinese restaurant downstairs. We understand that you didn’t have breakfast due to your flight schedule, and we hope to welcome you again when you have more time to enjoy our services. We appreciate your comments and look forward to hosting you again in the future!