阿拉木圖ТА Elite Business group附近住宿

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

酒店的錢頂級,服務好房間不豪華但舒適,洗傢俱電視空調,很好,最重要的是,如果您找一次性價比舒適的酒店,唯一的衛生間位置不合適坐不舒服,但是從10分中,我會把9定堅實的✊

我根據他們提供的照片預訂了這家酒店,但顯然他們的照片與現實不符。前台東西告訴我,他們拍的照片是土耳其的酒店,而且本身的房間不一樣,是的,完全不一樣。 房間很小,真的非常非常小。好像酒店挺新的。早餐還不錯,在山上視野很好。 我還會再住嗎?回答不

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

70年代的酒店，算是阿拉木圖的地標了，5000元的紙幣上就有這個酒店的圖片。大廳恢弘大氣，不過房間很小很老舊。雖然在20多樓，大窗子完全可以打開，窗外景色很好可以看見雪山，但是窗簾太不遮光了，每天早上四點多就醒了

因此,我在阿拉木圖延長了住宿時間的兩個不同的房間預訂了4晚。因此,所提供的照片代表了一個地面雙人間和一個帶有夾層的家庭房間。最重要的是,對於所付出的價格,這確實是非常合理的,我認爲這家酒店的價值是一流的。因此,我將根據他們的重要性來排列我的意見。首先。工作人員在整個住宿期間都非常友好和專業,包括安全。其次,我贊成酒店的內部房間的整體設計確實非常舒適,而且非常寬敞。7-10提供的早餐很舒適,提供了所有必需品,不過我建議以後再煎蛋。除了以上,雙人間還有衛星電視,可以上網-即YouTube等。游泳池,雖然我沒有使用它看起來棒極了,餐廳的食物價格很好,也很美味(我推薦扁豆湯,有雞----菠菜和米飯)。雖然有施工工作發生,考慮到一些客人必須瀏覽一下,可能會更整潔一些,但我仍然會以5/5的價格評價這家酒店的預訂價值。👍

不說我對這家酒店很喜歡,但也不能說,很糟糕。在這裏留下的感覺很混合,所以這種評價。地理位置從靠近機場的角度看–很棒。而且從生活角度來說,也不是很方便,而且我指的不是城市中心的位置。窗戶下面有洗衣機和加油站,晚上和早上,女人用高音說話,嚴重地阻礙睡眠,影響一般的健康。窗也不得不,否則燈泡會礙睡眠。總之,我的夜晚很不安:窗戶裏有燈光,窗戶無法打開來讓新鮮空氣(雖然這可能更好)。你不得不向出租車司機解釋酒店的主要入口在哪裏,這看起來像是服務的,而不是第一次你猜到這是入口。自家免費轉會–是奇蹟,他們想說非常感謝兩美好的旅行。第一,從機場,謝謝一位好人,當我處理丟失行李的問題時,他沒有離開,等我一小時,儘管我們連絡不上,因爲我緊張得忘了提醒酒店我要在機場的出口停留。非常感謝!去機場的旅行也一樣舒適,一切都按時和頂級!雷斯普希納的工作人員總是熱情,響應,在必要時去迎接。謝謝您非常感謝您的客房服務也非常出色,至於內衣,房間裏有舒適住宿所需的一切,但是,桌子上的工作,除非您是愛好者,否則工作非常不便腿,等等。