AAA機場阿爾比恩莊園汽車旅館(Albion Manor)

We stayed one night before our flight . The motel is on busy Sandgate Road but for us our room was very quiet. It is an older motel but has been kept in excellent condition. Our room was in very good condition and clean. It is also in a good location with plenty of places to eat nearby. All in all we were happy with our accommodation and will stay here again.

This was the worst reception I have had in 60 years of travelling. My wife and I have stayed literally thousands of nights in all levels of accommodation all over the world and I have made over 1000 submissions to TripAdvisor, which have been read by over 350,000 people. I have mostly given scores of between 3 and 5. We had carefully selected Albion Manor for two nights when we were volunteering for Red Cross at a United Nations conference in Brisbane (something we mentioned to the woman at reception). When we arrived, I said that I wanted to use cash as I didn’t consider it worthwhile to pay a credit card charge of 2%. The receptionist (helpfully) suggested that I could use a debit card, which I did. We had booked a Deluxe Queen Room (with a Queen Bed and a single) as I suffer from sleep apnoea and, if I get too noisy in my sleep, my wife can move to the single bed and there were no twin rooms. We have done this at many hotels around the world. The web site says “Rates are for 2 guests. Extra guest charge is $25.00 per night.” The woman at reception then showed us to a room with a Queen plus two single beds, which didn’t bother us. However, my wife did point out the medical issue and say that we might use one of the single beds. At this, the woman said that we would have to pay the extra, claiming that the website said that using two beds would incur the extra cost, which isn’t correct. She then behaved most oddly and said that she could see that we were going to be trouble and she was cancelling the booking. We tried to dissuade her but she was strongly adamant. After this, my wife pointed out that a review of this behaviour wouldn’t look good on TripAdvisor. Once again, the woman, who claimed to be the manager but wouldn’t give us her name, became belligerent again, claiming we were being aggressive and threatened to call the police, which we welcomed her to do. At no stage did we even raise our voices. She said that she will respond to any review by us with her side of the story. I am fully prepared to swear an affidavit that what I have said in this review is the truth. In my opinion, this woman should not be in a position dealing face to face with the public. At such a late juncture, it then took us nearly an hour to find alternative, more expensive, accommodation (initially for only one night) in a less convenient location.

We stayed for 1 night in Room 1. The room was spacious and clean, if a little dated. It is possibly a wheelchair accessible room, with a kitchenette, a 2-seater couch, a 2-person dining suite and a queen size bed in the main room, as well as an extra room with 2 single beds, accessed through a sliding glass door. The bathroom was a large ""wet room" that included a shower with curtain, the toilet and vanity. The shower was hot and had plenty of pressure, which was great, but we found the downside being that, as there is no hob around the shower area, the entire floor ended up very wet and a bit slippery. Even though we were on a fairly major road, we found traffic noise to be minimal and would definitely consider staying here again, if we needed to be close to the airport, which is only a 10 minute drive away. There were plenty of dining options in close proximity as well. The staff were very friendly and polite and nothing seemed to be too much trouble for them. All in all, a very nice place to stay.

I phoned to book accommodation for a weekend at the last minute. The lady on the phone was pleasant and managed to find a room available. On arrival, Nicola was very accommodating and friendly. She recommended some places to eat that matched my choices and were walking distance. My room was very clean. The gardens and pool area was clean and all staff interactions were great. Will recommend

The room was very clean and it was great having a kitchenette. However, the staff did smoke right out the front and the smoke would come into our room:( the manager was not very friendly at all:( she was very abrupt! We had one staff member walk into our room at 9pm at night, he didn't make any sense so we definitely locked it after that:(

Helpful staff but the room reeked of stale cigarette smoke. Reception area was ok but going upstairs (to the rooms) was like walking into a smoke filled bar… yuck There are no lifts from the car park to reception, so you either walk your luggage up the ramp, or you carry up steps. Hard, if your luggage weighs nearly 20kgs.

Everything about this motel was right for us on this occasion. Staff were great, room was spotlessly clean, quiet, very comfortable and location exactly what we needed on this occasion. Good price also. Had we wanted to cater for ourselves, it was well supplied with the facilities to do so. On this occasion, we had great choices in short walking distances for all meals. Parking was free and no problem to access. We were only in Brisbane for one night on this occasion, but it will be a first choice in future, and will be most happy to have longer stays here.

Nicola was very helpful and gracious, the rooms were very clean and lots of places to eat nearby in this quiet town of Albion. My wife and I would be happy to stay there again.

Clean place and friendly cleaners who worked hard. We arrived early and I was quite happy to wait for our room to be ready, no issue there as I was waiting for another daughter to arrive and my first daughter went off shopping and we were going to join her. I needed to go to the toilet and asked if there was a downstairs bathroom. The answer was a rude no. I asked if I could please use one in a not yet cleaned unit. The manager was even ruder in her reply that I could not. And left me to it. A little while later I asked the cleaner if I could please use the toilet. She asked the manager who poked her head out of a unit door and said "I've already told you no you can't and we don't have one. We are cleaning the rooms" or words to that effect. The manager had hurt her foot and i understood there were delays in getting rooms cleaned. She intimated I was annoyed about not getting into a room sooner, but I wasn't and i explained that. She had offered us the room at 12.30 ish as soon as it was cleaned. She had kindly stored our bags. I asked why i couldnt just use an uncleaned toilet and i did say i wouldnt want to stay here again. She basically said thats fine and i wouldnt be getting our room sooner since i said that. Other people came in earlier than 2 pm and she was quite rude to them in front of me. The manager also said to guests arriving that people arriving early were causing them delays. She also told her cleaners off in front of me. My daughter had arrived and heard some of this and was already upset for other reasons. We went to the bus stop to catch a bus and I had to urinate behind the bus stop. We were both quite upset. It turns out that further down the road there was a public toilet and Nicole never mentioned this to me. On the day we left, my daughter went to her and told her I had to urinate behind the bus stop, and that I was mortified (sandgate road is a busy road). My daughter asked the manager if she knew there was a toilet down the road and she said yes she did. The advise she gave the manager was that maybe she could tell people that next time. All the manager said was "okay, thank you". I certainly felt I was treated badly, with disrespect and who refuses someone the use of a toiket or doesn't explain there is one down the road?