皇冠貝斯特韋斯特套房飯店

This is the second time staying at this location. The first time our room was clean and very nice only downside they gave our room key to another guest and they walked into our room while my husband was not decent. They apologized. This stay our room was dirty hair all around bathroom. Our top blanket did not appear clean. I checked the beds no bugs so that was a plus. I checked the pillows and sheets to make sure they appeared clean. When I woke in the morning I had what looked like a rat poop next to me on the bed. The poop was too big for mice poop. I was disgusted. I took it downstairs waves the front desk attendant away from the other guests to advise and show this poop. She said it doesn’t look like poop maybe a rock. Advised not a rock nor dirt. She was another worker what it looked like and she said instantly poop. I said how upset I was about this. They took the poop, I wish I had taken a picture but I was to upset . Then she said maybe it fell from the ceilng or headboard. Miss that doesn’t make it and better! Then she said we will make a note on your account. That’s it. No discount or compensation! It is 2 strikes and you’re out with me. Just Yuck can you imagine opening your eyes and seeing that! !

For the price, the hotel was great. Visible signs of the years of operating, however it was very clean, smelled clean. strong perfume scent throughout the hallways, perhaps rug deodorizer or something. Overall, I’d stay again.

Room was very nice, clean and welcoming. However the only reason why we booked here if to enjoy the pool and hot tub. When we checked in, we were told that the pool and hot tub has been closed since November. Was very upset with that.

Late check-in supported till 2 am and staffs are good. Cleanliness can be improved. Some breads served in breakfast seemed to be expired, however the staff acknolwdged and refilled.

The staff were great! They were all very friendly. The downside was the pool and hot were were closed and most of the equipment in the fitness room did not work.

Fabulous easy access entry directly off 90. The bedding was exceptional. The bathroom was beautifully redone. The only thing negative I would share is the lack of pillows on a king size bed. Wonderful hotel.

I was disappointed. I had stayed there before and was very happy. However this time our room was not clean. There were clumps of hair in the shower. There was a plastic bag over the smoke detector, not very safe.

My only complaint was that our room was right next to the pool and it made it smell musty and also had moisture in the air.