Don’t know the reason behind the high ratings but haven’t come across a hotel that is more unprofessional or callous about customer privacy, safety and experience. Though the deluxe room specifies a size, the room allotted was hardly enough to move around and the bathroom is beyond imaginable with no fittings or designated place for taking a shower. If they don’t think an extra bed can fit, they should stop accepting bookings for three adults, or specify the matchbox size clearly with photos of the washroom and room in all angles. Moreover, the staff had the audacity to enter the room and take our luggage out on their own when we were delayed by checkout just by 10 min and were on our way back from a hospital visit, without as much as a courtesy call. The breakfast is nothing short of a joke with just two items, rotten fruit. The only thing consistent about the experience being terrible service, dust all around and a terribly ill maintained property, be it restaurant, room, bathrooms, linen or other common areas. Would give it a negative rating if there was an option.
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