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埃爾卡諾飯店
4.1/518 評價

埃爾卡諾飯店

阿卡普爾科|距離La Europea0.64km
I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I also had the pleasure of being served by Rigoberto who is pleasant and speaks English. And I can not forget to thank the pleasant Pablo at breakfast who always with a smile would bring over when ever he saw me two Concha (delicious sweet breads). Pablo also speaks English so he was the only one at Breakfast that knew what kind of bread rolls I wanted. I booked an all inclusive package with Sunwing Vacations to Hotel Elcano from January 11 to 18 and stayed in room 815. I am sure the Reservations Manager and Director of Hotel Elcano knows who I am and did not really care that they might lose me as a returning guest. One of the many reasons I returned to Hotel Elcano in the past is because I enjoyed having the choice of Buffet or Set Menu at Lunch and Dinner. I also enjoy their food, their wonderful presentation of their dishes and their excellent service by their waiters when I order from the set menu. This trip in January I was told by the Hotel Elcano Reservation Manager according to this years contract with Sunwing, Hotel Elcano has arranged for all meals to be buffet unless the hotel does not have many guests on specific days then it will be Set Menu. I told the Reservation Manager that my contract with Sunwing is still the same indicating lunch and dinner buffet or set menu. I even had a copy of my contract with me of what is included in my all inclusive package that I purchased through Sunwing. I was told by the Reservation Manager that it was Sunwing responsibility to inform their customers of the change and I would have to speak to Sunwing. So I made a complaint with Sunwing Representative onsite in Acapulco and I was told I have to speak with Guest Services Desk at the resort, since this is internal resort information that has to be managed with them. What a disappointment! This really ruined my enjoyment of my stay at Hotel Elcano. Hotel Elcano also changed their Dinner Hours which was only available from 7:00pm to 9:00pm. Sunwing website indicated the Dinner hours are from 16:30 to 22:00. The limited Dinner Hours set by Hotel Elcano for Sunwing guests became a big inconvenience for me. Because of the limited two hour time frame to have Dinner at the hotel denied me the opportunity to arrange other activities in the evening to enjoy in Acapulco. Whoever is familiar with Sunwing knows who is at fault and I know there were other complaints at other resorts in Acapulco with similar situations having problems getting what they paid for. I feel though that Hotel Elcano could of rectified the situation at the moment since this was my third visit to their hotel.

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正在尋找La Europea附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
阿卡普爾科公園皇家海灘飯店 - 全包式
3.5/583 評價
這是一家充其量一星級的酒店。我當時是家庭團聚旅行,每個家庭成員都自己預訂,每間房訂的11間房間中,處理的都是令人難以置信的事情。我們的具體房間鑰匙停止工作3x,上次發生時,我們要求有人來幫助我們,而不是我們不得不和兩個小孩一起到前台。他們終於派了一個仍然無法開門的人,我的丈夫,我自己,還有兩個孩子不得不等一個小時,他們試圖打開我們的門,結論是電池在機器上耗盡了。表弟要了一張嬰兒牀給她9-month-old女兒,嬰兒牀和裏面的嬰兒摔壞了,她摔倒了!!!!當其中一個孩子生病了,我們決定把她留在房間裏,派人到自助餐吃晚餐,被告知我們不能帶任何食物到我們的房間,所以我們該怎麼做?不喂生病的孩子?意大利餐廳是有史以來最糟糕的食物,甚至無法食用。泳池的漢堡小夥吃的比“奇特”的用餐體驗好,我們聚會上吃海鮮餐廳的每個人都在那裏吃後第二天就生病了。雖然最差的部分是酒店的佈局,需要坐2部不同的電梯和電車才能到達任何地方,電車在深夜壞了,沒有電,人們被困在那裏。第二天電車壞了,所以更徒步上山,岩石,樓梯,壞的電梯,試圖把它彌補到大堂或我們的房間。我給這家酒店的唯一明星是那個一直給我們在游泳池裏帶飲料的人,他的名字叫亞歷杭德羅,他值得加薪!娛樂團隊也很好,我們確實喜歡卡拉OK和賓果,儘管我的賓果獎帽在游泳池被偷了。跳過這家酒店
羅馬宮殿飯店
3.4/5103 評價
The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be ”under mount” but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him know that other hotels in Acapulco have ice machines and provide that ice to their guests as part of their room rates. He re-stated the hotel policy (absolutely useless!) FINALLY: there are 2 elevators for a 22 story tower hotel. That is not sufficient. Additionally, they appeared to be mal-functioning. When you would press the PB button - every floor below you would light up. The elevator would stop on all floors below you and no one was waiting to get on. The floor of the elevator was never even with the floor it stopped on. I tripped a few times. Getting on these elevators after a earthquake was SCARY to say the least. The location of this hotel is the only reason why I booked this location. I had nicer hotels that were less expensive that I could have stayed at - but chose this one because of the location. It is safe to say, I would never stay here again - under the current management and without a complete/full renovation.
阿卡普爾科嘉年華美式別墅飯店
4.2/5104 評價
We were traveling as an extended family and had the three-bedroom suite facing the bay. Very nice, very clean, absolutely no complaints. Each room had a balcony. We saw sea turtles swimming in the water by the rocks numerous times. The hotel staff is pleasant and helpful. We did not encounter any staff members who were not. Part of what made the visit so enjoyable is that the taxi drivers located outside the Fiesta Americana provide a great service. We booked a daylong tour with Jose Luciano Callejas Gonzalez. We paid less than then tour companies were charging, traveled in a spotlessly clean air conditioned Suburban, and got a personalized tour. Jose took us to numerous scenic outlooks, the Chapel of Peace (a must see), the Diego Rivera mural (another must see), the Mirador for lunch and to watch the cliff divers, the outdoor ampitheater, Los Flamingoes to see the view, and other stops. We really felt like we got a great overview of city. Jose's English is excellent and he's very knowledgeable. Look for the guy in the turquoise shirt, his service is exceptional! We also worked with several other drivers stationed at the hotel. Oscar Cervantes also has excellent English and outstanding service, as does Pedro. The pools at the hotel were very nice. One was closed for renovation while we were there (June 2023) but the others offered plenty of space. One nice surprise is that several floors offer washers and dryers free of charge. So great to be able to take home a suitcase of clean clothes! Our room had a small kitchen, stovetop only, no oven, plus microwave, dishwasher, and fridge. We made a run to the grocery store and were able to cook meals there some days. The hotel plays music throughout the evening and late into the night on the weekends. If you're sensitive to sounds, take ear plugs. The music didn't bother us but it might bother others. Fiesta Americana is in easy (and safe) walking distance to numerous restaurants. We particularly liked La Finca. I whole-heartedly recommend Fiesta Americana and its excellent staff and taxi drivers!
阿卡普爾科馬裡布飯店
4.1/540 評價
This hotel should be a national monument, given its architecture. Most likely it was built during the 1960s, and it features three rotunda towers, none of which are more than six stories high (essentially the perfect size for a hotel; developers take note!!!). Surrounded on both sides by abominable and shabbily-constructed high-rises, the Acapulco Malibu is an absolute gem in the rough. Each room, from what I could gather, has its own balcony, is rather astonishingly spacious, and has a floor to ceiling mirror next to the bed...which is SO '70s fabulous it's...beyond belief! On the whole, service was excellent, the restaurant food was adequate, and noise levels a bit high (but by no means extreme). The pool was absolutely delicious -- perfect water temperature, cleanliness, shape and size...AND the deck overlooks glorious Acapulco Bay. BEAUTIFUL! The price when I stayed was a leetle high, however, given the fact that Acapulco is such a rat hole of a city. Sure, it's not Tulum and it's not Tijuana, but it's still fundamentally a consumerist hellscape with miles of barrios surrounding its core.
埃爾特洛皮卡諾飯店
3.2/516 評價
事實是,參加會議的人都非常專心,我不知道這是否是一家家族企業,所以他們對客戶的關心,設施有點難看,原因是大流行給他們帶來了沉重的打擊,所以我有在我沒有問題,將在這家酒店再次入住,因為我認為,事實上,儘管情況下,他們不斷嘗試獲得成功是令人欽佩的東西,對他們非常好,希望他們的設備將很快恢復。
阿卡普爾科艾莫瑞亞飯店
4/57 評價
他們住在一家有2個孩子的家裏。從1-112023年2月。 房間裏有小廚房,節約了很多食物,可以吃普通食物。路過一個巨大的。5分鐘以上,一個很棒的海灘。下面的空有不錯的廚房和啤酒。賭場距離遊戲愛好者稍遠。有些餐館不去,但看起來不錯。 酒店是老舊的,入口時嚇人。但是,考慮到價格和位置,這只是ritz😅。推薦給那些重要的清潔海水和超級預算休閒的人。

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