利物浦美利通套房飯店(Meriton Suites Liverpool)

Very lovely place to stay for your holiday. My family really enjoyed staying in Mariton. I have already recommended to my friends and relatives to stay there. Very nice and clean, very good location with views.Friendly and helpful stafffs.

Nice hotel. Near from Liverpool station, but we lived 4 days there, and it’s cleaned only once.

I do not apologise for this lengthy ramble review- Hotel is new, clean & well situated however, there is some serious tweeking that MANAGEMENT should address. Check-in was cumbersome & not overly welcoming. A young woman commenced the check-in we were 85% into the check-in when suddenly she moved sideways to another computer to check-in another guest, did not excuse herself, a male took over, we did not know what the reason for her abruptly moving sideways was, & him taking over. In our room we accessed the QR code to find options for dining it listed a vending machine that dispensed snacks & packaged meals that can be heated in room & 3 restaurants/cafes without contact details in the general vicinity. It was a Sunday night not much open and one of the restaurants was too far from the hotel so we opted for an instant meal from the Hotel vending machine, but Vending Machine situated in the basement CAR Park, (I'm glad I was not on my own, as I don't consider it safe expecting guests to go to carpark to access a meal or a snack, there were no instant heatable meals in the machine, we advised Reception who did not seem to know or much less care about what we were reporting, we went to cafe next door purchased take-away meals. Later in the evening approx 9pmish husband reported to young woman at reception that he returned to Vending machine as he wanted a chocolate bar and a packet of crisps for us to share, but the Vending Machine was not accepting the item code, or moneyand not dispensing anything. She told him he could phone the telephone number on the Vending Machine and report the fault. REALLY - no! no! no! the Meriton hotel has the contract or leasing arrangement for the machine not the travelling guest. Soooooo number #1 false advertising by hotel that machine dispenses heatable meals and #2 POOR customer service by reception. Checking our on Monday morning we mentioned the events of the previous evening and this Lady, was genuinely disappointed for us for the poor responses we received the night before, and she apologised on behalf of the Hotel. I have already booked our next stop-over and it's not at the Meriton, it's at the Mercure at Prestons, Meriton could take note of their customer service. I also suggest placing vending machine where it's safe for guests and any teenage children who want to avail themselves of a treat.

We were the only persons booking in mid afternoon. There were 3 staff at Reception Desk but even so it took at least 10 mins to book us in. Then our crdit card would not work- we were told there were technical issues. Surely this would have been known before we arrived. It is difficult to find the entrance to underground parking, The lift system is somewhat complicated. However on the positive side the Security Staff Member was helpful all that afternoon. The toilet would not flush. This was attended to quickly. However throughout our stay we had to hold down the 2 buttons with much force for the toilet to flush. Surely the toilet fault should have been rectified before we were allocated that room. Over amenities and other information there were no paper versions of how to work the equipment. Scanning is not an option for us Therefore we could not watch DVDs and only had limited choice on the TV. The placement of crockery cupboard is not obvious. On the positive side the bathroom is well designed, our rooms pleasant and comfortable. We woudl not stay there again due to the faults above. Elizabeth

A very new and upmarket hotel. Issue with the tv was fixed asap by staff. Studio room was a 1 bedroom with a good kitchen including a dishwasher. Tv in lounge and bedroom. With parking $187 is well worth it and I'll use this hotel again in the future