We were advised from travel agency that this was a nice 5* hotel with a good beach nearby. I mean, this hotel is not bad, and the staff was very nice and helpful, we travelled with 2 small kids and the staff made us fell very welcomed. I know the surrounding area is not hotel's fault, but its definitely more for the teens or younsters who party hard every night. Everywhere is graffiti, theres no nice souvenir shop- only the cheap bs that people buy when drunk but back to the review. The elevator didnt work the whole 7 days and when we asked why they dont call the service to fix it, we were told they call it but no one came. Peefect. So imagine waiting 5-10mins to go down with the one elevator that worked for 8 floors plus -1 floor. We had to use stairs to go down with two pushchairs in our hands. When it comes to food, everyday was a different theme which was nice, the food was good but all the cakes were from frozen semi-finished products and not hotel made, which is a big minus for me as a baker. You have to pay for your drinks when having dinner, even water. I dont think this hotel looks like 5*, especially the vending machines made it look super cheap and when i asked for the luggage weight, you have to pay 1€ for each weighting which is super ridiculous. The room service didnt do much of cleaning, where there was a bit of a sand on the floor, it was there for our whole stay. They only changed the towels, made up the sheets and thats it, didnt even change the sheets. The room was lacking a lot of stuff for 5* hotel, like weight, wardrobe for the clothes, some essentials for hygiene, a little sewing kit and so on. We will not return to this hotel and you better find somewhere else without the screaming drunk german teens and graffiti all around. At last, i have to thank again to the staff, they made our stay much better.
