【2025年最新】拉斯托雷苑評價・真實住客意見、住宿評價及評分

評價

訪客用戶
Friends
Posted 2024-09-06 09:33:12
AVOID at all costs, this may have been nice before and the building is I admit lovely but now “The Owner” as his staff refer to him is not seen, the area around the pool is not maintained all grass is long, the rooms are not cleaned. We had drinks stolen from our fridge, my make up was used 😵‍💫. Cups were chipped , ants in the bathroom the second bed was a small camp bed. Main bed had not space for head, Shower was just yuk 🤷‍♀️. And not even an apology for the theft, we’d had two drinks of Prosecco and they would only comp one they wanted us still to pay €6 for the other despite their cleaner using my new makeup. Other guests were also unhappy with cost and cleaning and general upkeep. Don’t fall for the falcons they make a big thing of it but never seen anc the staff hint that the owner is temperamental about it. Expensive mistake on our part, pls do not stay there, there are lovely other places, finally it’s not viable to walk to town it’s a fast busy road with no paths of lighting up a steep hill. Avoid
訪客用戶
Families
Posted 2024-08-08 12:55:47
Beautiful place, good breakfast, nice pool. Very close to Alberobello center. The only problem is there is no air conditioner. Very hard to sleep when is hot. He maximum the air conditioning goes is 27 degrees on the thermostat but the feels like is hire. Maybe in the fall or winter it’s more comfortable. Besides that is a really nice place to stay and go visit other cities around.
訪客用戶
Other
Posted 2024-07-25 09:56:12
The resort has an exceptional architecture and it is beautiful indeed… but the lack of service and owners presence was strange. If you go to the reception at 1pm you won’t find anyone there. The same after 7pm. They need to hire somebody to help guests definitely. Also, beds and pillows are extremely uncomfortable and disappointing for a “luxury resort”. Linen was old and towels stiff. Not even pool towels. No bar service available even though was offered. If you want to stay the whole day at the pool you will need to go to the village and ask for food. Also no sign of falcons even though we booked the hotel to do a tour to see falcons or eagles. No explanations about it. Just a plain: no, it’s hot and depending on the good will of the not so friendly owner Francesco. Stefano was very kind and helpful. As the guy who takes care of the animals. They were the only ones who cared about us being ok. Even though the place was dreamy the lack of service and maintenance were very disappointing. It’s a pity. It has great possibilities but it looks a bit abandoned at the moment
訪客用戶
Couples
Posted 2024-07-07 09:57:11
Stunning location just a short walk from alberobello centre and a peaceful haven to enjoy the beautiful surroundings. Accommodation is perfect - room was perfect with a small patio outside to enjoy the evening. Staff fantastic and very attentive and helpful. (Note if you read a low rated post about here from the same time whilst everyone‘s experience is different from what I witnessed this was a seriously rude guest who felt entitled and could wait a few minutes. Dressing down staff just for their word and not listening get a grip and so rude and unnecessary). The facilities are perfect here especially the pool area and little farm. Best of all the home produced wine - was a wonderful way to enjoy the peaceful evening. We will very much be back and thank you to the team.
訪客用戶
Families
Posted 2023-07-19 04:10:39
Amazing! We had such a lovely stay Stella and Francesca were so warm and welcoming The Nibbio room was perfect for the 3 of us as a family Great location for transportation and Alberobello centre They also own a lovely bar in the town with their own wines
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拉斯托雷苑評價