A truly terrible hotel. It claims to be a five star hotel, but I would call it a three star hotel at the most. You walk into the lobby and it’s nice enough, but the rest is not. The service is bad. The room is not nice, with dirty carpet and scratched furniture. Everything about it was disappointing. The room doesn’t even come with a coffee machine, which is ridiculous for a luxury hotel. We asked if we could get one and they said they charge to bring up coffee to the room. The AC also never worked and the room stayed at 25 degrees, and they said there was nothing they could do. The hotel is so full, it takes multiple elevators to finally fit into one that isn’t overflowing with people. They also said I could get tax free at check-out, and when I checked out they said it wasn’t possible with my prepaid reservation (other hotels haven’t had any problems with that). When we told them our issues at checkout they said there they were sorry but didn’t do anything to fix it. If you want a true luxury hotel, stay at the Signiel (staying there was a 10/10 experience). Do not stay here.