南岸旅館

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

使用IHG積分預訂了標準雙床間，因為白金會員沒有獲得任何升級，也沒有獲得任何歡迎，因為這家酒店的房型有限，並且是一家快捷酒店，這意味着一切都非常標準。沒有提供水，所以必須自己購買水。位置很方便，這家嶄新的酒店擁有現代設計，房間很小，沒有隱私的玻璃浴室。員工很樂於助人，但服務需要改進，在我提出質疑之前，我一直試圖向我收取58美元，這不應該是因為一切都是按積分支付的。包括免費早餐，但我們沒有去。

朗廷酒店是老品牌，還行……進入房間後電視會有姓名歡迎標語。拖鞋很舒服。但是是在mel的南岸，距離市中心沒那麼近，但是如果去皇家拱廊or福林德街車站or塗鴉牆很方便，走過一個步道橋就到了。雞肋的一點就是收取按金的時候銀聯卡刷不出來……按金的話刷卡：300刀，如果交現金則500刀

這個地方的一切都說是莫泰酒店,而不是五星級酒店。缺乏客房清潔-我們的房間在7天內打掃了兩次,而且不好。我們最終厭倦了,要求提供乾淨的毛巾。當我們在接待處登記入住時,還有其他客人抱怨他們的房間很髒。第五餐廳-自助早餐很糟糕。沒有煎蛋棒,甚至沒有基本的煎餅機。也沒有選擇包括巴里斯塔咖啡,這是在任何“五星級”酒店的最低價格。斯特拉託餐廳-我們預訂了這個特殊場合。對此沒有認可。他們把我們放在廚房門旁邊的一張桌子旁,在一個角落裏,儘管我們在那裏的整個時間裏,角落裏的桌子都是空的。我們每人等了30分鐘,等待了2個課程,在分配了2個小時後,我們還在吃30分鐘。廚房裏總是有人大聲喊着“請服務”,氣氛很緊張。我想,唯一的好處是他們給我們提供的多餘的麪包和免費的模擬尾巴,因爲服務很慢。緩慢的電梯-每當離開房間時,我們不得不額外分配15分鐘用於我們的離境。糟糕的服務-正如已經說過的那樣,如果您將其與其他5星級酒店相比,服務非常差。如果您認爲您在汽車旅館,那就一般了。此外,由於他們是培訓人員,大堂酒吧的服務速度非常慢。我們等了15分鐘才爲他們供應2種葡萄酒。接待處也用完了憑證(部分是我們的包裹),並告訴我們稍後回來說“我們忘了拿一些憑證”,而不是承認他們的錯誤。位置-我們知道這是進去的,但進入CBD需要很長的路,你需要一張Myki卡,因爲最近的電車站在自由區之外。總結:如果你想找豪華的地方,就不要來這裏。我們爲一個特殊的日子預訂了這家酒店,非常失望。唯一好的是餐廳的某些部分的景色。

多年後回到墨爾本,我對自己過去喜歡的華麗裝飾建築感到很高興。倫德約斯就是這樣一個地方,美麗地恢復了現代但歷史豐富的建築。從前台到食品服務提供商,服務再次出色。流行喝一杯或入住,您當然不會失望。

位置很好,適合我在南岸的朋友。很棒的淋浴,水壓很大。全尺寸的吹風機。我在預訂之前看了評論。並同意房間很小。適合一個人或一張牀。我在一樓,作爲一個單身女性,從安全的角度來說,我感覺並不完全舒服。雖然很感激提前一個小時辦理了入住。工作人員很好。我的房間沒有自然光。有窗戶,面向電梯的後面和隔壁的牆壁。位置和外出時間都很棒的酒店。

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

很不錯的體驗，地理位置很好，房間也不錯,性價比挺高的，出門就是雅拉河，各種餐廳酒吧一應俱全，視野無敵，特別在28樓游泳，墨爾本的夜景一覽無餘，萬家燈火，星星點點，很美

優秀的公寓。很棒的工作人員和服務。沒有什麼太多的麻煩。很乾淨,維護得很好的公共區域。接待處非常熱情的空間。工作人員非常友好,自信和高效。南岸,城市和景點的完美位置。強烈推薦。

地理位置好，去哪兒都方便。晚上樓下商業音樂有點嘈雜，大概22:00過後就好了。吃飯啥的很方便，留下就是。 到達那天晚上，因為飛機晚點弄到很晚，酒店前台20:00就下班了，還好遇到兩個外籍小伙幫我解決Check in ，還指引我到房間門口。真的感覺一切都很美好、和諧