I am not one to write reviews, but this experience was just very frustrating for a hotel that we were very excited to stay at based on the rating, reviews, and pictures. I want to make sure that this would not happen to anyone else because flying halfway across the world with no sense of where we would stay during the night was scary. 1) I never received an email the day before check in from the hotel, which supposedly had self check in instructions. 2) I called the hotel multiple times during the day prior to check in to get more information about how to get there, but no answer 3) Nowhere online on palazzo pianca says we can only check in until 3pm, if not then we would’ve taken an earlier train to Venice 4) no courtesy call or email from the hotel to confirm if we got the email on how to self check in, even a few hours before 3pm on check in day. It was just assumed everyone receives an email 5) we waited over an hour in the lobby at 6pm. We called the number of the hotel multiple times, I emailed, I pressed all the buttons in the front, no response, which led me to call my credit card booking company to assist. It took them almost an hour to get ahold of someone before they got someone from the vendor to come over to the hotel. However, by that time we were already outside walking to our a different hotel we booked because we did not want to waste anymore time since we are only in Venice for just a day. We ended up having to book an even more expensive hotel to accommodate us last minute. We decided to stay there even though your employee was able to finally assist us checking in because we did not want to also lose money on this hotel. Two of your hotel guests even saw me waiting in the lobby for a long time trying to talk to my credit card company. They even went to get me when I walked out and I showed them that I didn’t get an email and I called multiple times to reach your hotel. They were kind enough to check up on us because of how anxious we looked.
I was reading through the reviews and I see that the owner will most likely respond to this review since it is one star. I still want to share my opinion in the most respectful and professional way I can. The rooms in the summer are hot. I was told that they will not move the temperature for the full building any bellow 26C. The solution was to open the window, but being a sensitive allergy person I was worried about all the bug bites. In addition security concerns are a valid point for not opening the window all night as well. The beds are ok, you get what you pay for, but I would suggest bringing your own pillow. The shower is good and the rooms are clean. It would be a higher rating if I was able to sleep in a very hot room.
I have been in Italy for almost a month and it has been a fantastic experience. I never write reviews but this place was unacceptable. Not only was the manger NICHOLAS VIABELLO a mean person from the beginning, but he laughed in my face when I told him my key did not work late at night to get me in. I had to wait outside by myself for over an hour to be let in. Imagine being a woman by herself in a foreign country locked out of her hotel…… I gave the hotel a second chance when I went to breakfast only to wait 20 minutes for a hard boiled egg and inedible ham and I am not a picky eater at all. I mean I’ll pretty much eat anything. Don’t come here… spend the extra $50 a night somewhere else. I’ve been a bartender for 16 years and have met a lot of people. This manager should be fired and knows nothing about hospitality and clearly hates Americans. If the owner is reading this please give me a call because he refused to give me your information.
我以爲我在預訂一個“酒店”;結果發現,我們迷路了,因爲沒有跡象表明入口有旅館;事實上,當我終於找到前門時,我透過一個小窗戶偷看,我以爲這個地方已經關閉或已經倒閉;事實證明它更像一個 B & B ;這很好,但他們應該警告我們。你必須按下按鈕,他們讓你進去,然後你爬了兩段陡峭的樓梯到到接待處。總之,位置不錯,早餐很好,房間很舊,燈光閃爍,空調噪音很大;但如果可以忽略這一點,這是一個古色古香的住宿地點;老學校;工作人員很好
My booking email said the hotel would contact me about check-in details 7 days before my arrival. (There is no front desk, so a door code is needed). I received no such communication and when I tried to reach out myself, nothing. The check-in window is only 4 hours in the afternoon, and with no staff on-site to help, or communication to check in, how am I supposed to be happy with my reservation? Long story short, this hotel was a huge pain before I even checked in. Wasted time. Wasted money. I canceled to avoid further headaches. But of course they charge you the full fee if you cancel less than 7 days before check-in. Poor service drives people away, they cancel, and then the hotel gets to double dip and earn a cancellation fee and free up a room at the same time. Sounds pretty fishy to me.
The place was quite neat, I booked a space for 2 and it’s not too bad considering the very affordable price! However it is a distance from the main island but there are fixed boat timings you can take! Ticket counter is 2 mins away and you can also buy your boat ticket at the counter! No toiletries / hairdryer or towel is provided so that’s something to take note of but it was very quiet at night which was great! There was also air conditioning + heater in the room so we were happy with that! Place is decent and clean and our 2 night stay was quite comfortable!
I have been in Italy for almost a month and it has been a fantastic experience. I never write reviews but this place was unacceptable. Not only was the manger NICHOLAS VIABELLO a mean person from the beginning, but he laughed in my face when I told him my key did not work late at night to get me in. I had to wait outside by myself for over an hour to be let in. Imagine being a woman by herself in a foreign country locked out of her hotel…… I gave the hotel a second chance when I went to breakfast only to wait 20 minutes for a hard boiled egg and inedible ham and I am not a picky eater at all. I mean I’ll pretty much eat anything. Don’t come here… spend the extra $50 a night somewhere else. I’ve been a bartender for 16 years and have met a lot of people. This manager should be fired and knows nothing about hospitality and clearly hates Americans. If the owner is reading this please give me a call because he refused to give me your information.
The Santa Croce Boutique Hotel was a great find for my husband and I. First, it was in a quiet neighborhood where locals live, with cafes, grocery stores, shops, town squares and side canals. The train station and Piaza Roma are just a few blocks away where you can easily catch the water taxis, gondolas, etc. We loved returning to the hotel after a busy day being tourists and enjoying a cocktail in the beautiful courtyard and then meandering around to a local cafe for dinner. Secondly, it is a beautiful hotel with comfortable and beautiful rooms. The decor added to our feeling of being in a special city such as Venice. Every single staff person was kind, polite, friendly and knowledgeable. Everyone! The breakfast buffet was extensive with eggs cooked to order, lots of fresh fruits, breads, etc. And the coffee was near perfect! Venice is a busy city filled with tourists, so staying away from all the hustle and bustle is a good idea! Just hop on the #1 water taxi and enjoy the ride to,wherever you may need to go.
滿意
93 評價