West Busselton民宿

I want to write a fair and balanced review of this place as I too am a small business owner and do not want to harm a small businesses ability to be successful especially these days. However, my experience left me feeling terrible and we didn’t even get to stay a night here. I booked a room for my husband and I and 2 kids for one night. Mistakenly I must have not booked for the 2 kids and when we arrived late we were met with an unfriendly man who said ‘who are you?’ . I was with my 3 year old son and he explained he could not accomodate the 4 of us because it was a room booked for 2 only. Fair enough - I said we would try to find some where else. However, after searching elsewhere everything was fully booked and we had no where to stay. At 8.37pm I rang Jacaranda BnB to ask if my son and I could take the room (my husband and 5 year old would sleep at a friends place on their couch). The owner said ‘no’ we are closed. We are leaving that room vacant.’ He then hung up. Bottom line is that I paid for a night there and wasn’t allowed to stay with my 3 year old son. This doesn’t seem right to me that we understood the policy of only 2 adults and tried to work it out that only 2 of us would stay but we we’re refused a bed for the night. We had to drive 2 hours back to Perth as everything else was booked out in Busselton, Bunbury and Dunsborough except for the Abbey Beach Hotel for $649 a night which we couldn’t afford. No kindness, no empathy, no apologies. I don’t understand why my son and I could not stay there while my husband and other son stayed at a friends house, yet I still have to pay. Also noting that I am of Australian Asian descent and based on reading other reviews this might be the reason why they weren’t accomodating. They’ve gotten rave reviews from other people so perhaps this is the reason they were not kind. I cannot think of any other reason given we paid them $160 for the night, accepted their policy of only 2 people but where turned away. I will be asking for a refund for sure as would anyone I would guess in this circumstance.

We have stayed in big 4 parks a lot and this one is absolutely fantastic. Staff are really friendly and facilities are great. Camp kitchen has oven along with all the regular items. Big pool and stuff to do for kids. Caravan sites are spacious and flat. We loved it here.

”Stayed” there yesterday. Checked in right on time, met the cleaner, who was very nice. Parking was quite confusing, as I needed to get a garage door opener from inside, but it all worked as it should. This is a typical, nice Australian house that's been converted to a small hotel. First impressions were great. It all looked really nice. Bed was too soft was the only downside I could find. I then set off for the day to explore. I got back at 8:30pm, pizza in hand, looking forward to a quiet, cozy night before a big day and an important international meeting the next morning. Greeted by a large group of people who had taken over the house. Mind you, this is an adults only place, which I usually interpret to be quiet, especially given the good reviews and luxurious feel. I think it probably usually works out, but unluckily for me, it didn't yesterday. I'd just returned from swimming and was looking forward to unwinding. Instead, this large foreign group was cooking smelly food in the main kitchen, loudly gathering and drinking vodka from massive bottles, and had turned the thermostats up to 28 (!!!) degrees. It was literally 33 degrees outside a few hours earlier. I live in one of the coldest regions on earth and have never set my thermostat past 24. It was an absolute sauna in here. They asked if I wanted to join them to drink, I politely declined, went to my room, ate my pizza, took a shower, and got ready for bed. Quiet hours are posted as 10pm, so I patiently waited until then, though had packed my bags ready to go. Reflecting back, I think they likely thought they'd booked out the whole house. That's the best way I can interpret this. I was traveling solo, and this was a large group. NOBODY from the property is onsite to assist. They leave a phone number to contact if issues, but I couldn't call with my international sim. They brag about their high ranking and ”as seen on TV”. With all this bravado, one would think they'd leave a way for international guests to contact them. I tried through **********, i tried through the Baudin website contact form, I emailed multiple times, and I added their number to whatsapp (where they had an active account) and messaged multiple times. I also asked the large group to stop, but they didn't. I'm not going to escalate that further whilst alone in a foreign country. I'm also not paying for a 4 star hotel to be a babysitter, security guard, or parent. Why would this hotel allow a large group to book every room in the property but 1 - the main master suite? Ridiculous. I ended up leaving shortly after 10pm and tried every property in Busselton AND Bunbury (45mins away). All were closed with no human contact. I then ended up driving 3 hours north to Perth through the pitch black with bad eyesight, and going to multiple hotels before finding one for 300/night - where I'm currently writing this review. I got a casual email from the property this morning around 9am basically saying Oops, we didn't get a message fr

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