The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water.
P.S. I was underwhelmed by my undercooked tomahawk during dinner.
This was a great place to stay! Loved the location, the design of the space and the grounds. And the staff, especially Raul, were impressive with hospitality!
This hotel is literally in the rainforrest and has a slide and a river inside it
Rooms, air conditioning and shower is great.
Those images are part of the hotel walk
VVerified MemberThe staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water.
P.S. I was underwhelmed by my undercooked tomahawk during dinner.
MMOHAMMAD AHLIThis hotel is literally in the rainforrest and has a slide and a river inside it
Rooms, air conditioning and shower is great.
Those images are part of the hotel walk
JJacobThis was a great place to stay! Loved the location, the design of the space and the grounds. And the staff, especially Raul, were impressive with hospitality!