瑞士阿爾高州的4星飯店

作爲希爾頓榮譽鑽石會員,我對這家酒店的經歷非常失望。我們的房間沒有空調,我們不得不忍受80+度的高溫。前台服務員試圖通過將我們搬到另一個房間來容納我們,但在檢查了多個樓層的多個房間後,沒有一個房間有功能的暖通空調系統。他注意到其他客人也在抱怨同樣的問題。然而,管理層拒絕提供替代住宿,因爲他們無法修復暖通空調系統。我們最終不得不用冷溼毛巾睡覺,以便通過夜間。完全不能接受在夏季中旬缺乏功能空調。入住後,我發現這是這家酒店反覆出現的問題,管理層一再未能補救。你可以閱讀下面的谷歌評論簡編,你會好奇地發現管理層不會迴應那些提出空調問題的人。毫不奇怪,管理層從未回覆我發送的多次電子郵件,要求賠償我的住宿,這迫使我直接聯繫希爾頓全球。一旦我聯繫了希爾頓公司的辦公室,並解釋了我在這家酒店的經歷,謝天謝地,DID補償了我。希爾頓全球還表示,他們將直接調查這一問題,並將派出檢查員評估品牌標準的遵守情況。在多個客房中,以無暖通空調的形式一再違反HGI品牌標準,是業主厚顏無恥的賭博。希望他們重新考慮與設施管理有關的做法。但在此之前,我建議您遠離蘇黎世希爾頓花園酒店 Limmattal。

酒店本身有點老,但房間都是裝修的,酒店有自己的停車位,交通方便,位置靠近公園,中心很完美,一切都很好,還會再來的

We had a really enjoyable 3 nights, the two best attributes are the very friendly and helpful staff, and the complimentary bar. The rooms were well fitted out and modern, had a lovely stylish bathroom, very comfortable beds, and crisp linen. The continental breakfast was excellent with a wide choice of regional produce including fresh baked rolls and cheeses. My only surprise was that there was no air con as kr was the height of the heatwave, but the hotel staff gave us an excellent fan which aided sleep. There could be a place to sit inside which is quiet and away on its own. Felt calm, relaxed and taken care of at the end of the stay and would definitely come back or try other Accor hotels.

位於 Baden中心的優秀酒店,條件距離步行10分鐘,詳細地處理的非常寬的房間,屋頂上的 teras美,吃飯。早餐也不大吃,但還是有個好選擇,罪錯了星期天的,非常慈的個人,價格很棒

We were on the 12th floor of this strange tower block hotel with a great view of Baden, but there was no air conditioning and the fan was all floppy so we had to hold it up with a prop. The room was not super clean. There was a kettle but only one cup and one tea bag for two people. When I went to reception for more tea bags the guy on reception was trying to serve a whole bunch of people in the restaurant and forgot about me. Resources are spread too thin. Back to the room: most of the UK channels on the list of available channels to watch did not work. Breakfast was not great. Processed ham and cheese portions on separate plates wrapped with cling film. No one present to serve coffee - had to go and find someone in the restaurant on the floor below. There was no cooked breakfast. My husband asked for scrambled egg and the answer was « No because of Covid ». We could not see the connection between Covid and scrambled egg. Staff were friendly, however.

作爲希爾頓榮譽鑽石會員,我對這家酒店的經歷非常失望。我們的房間沒有空調,我們不得不忍受80+度的高溫。前台服務員試圖通過將我們搬到另一個房間來容納我們,但在檢查了多個樓層的多個房間後,沒有一個房間有功能的暖通空調系統。他注意到其他客人也在抱怨同樣的問題。然而,管理層拒絕提供替代住宿,因爲他們無法修復暖通空調系統。我們最終不得不用冷溼毛巾睡覺,以便通過夜間。完全不能接受在夏季中旬缺乏功能空調。入住後,我發現這是這家酒店反覆出現的問題,管理層一再未能補救。你可以閱讀下面的谷歌評論簡編,你會好奇地發現管理層不會迴應那些提出空調問題的人。毫不奇怪,管理層從未回覆我發送的多次電子郵件,要求賠償我的住宿,這迫使我直接聯繫希爾頓全球。一旦我聯繫了希爾頓公司的辦公室,並解釋了我在這家酒店的經歷,謝天謝地,DID補償了我。希爾頓全球還表示,他們將直接調查這一問題,並將派出檢查員評估品牌標準的遵守情況。在多個客房中,以無暖通空調的形式一再違反HGI品牌標準,是業主厚顏無恥的賭博。希望他們重新考慮與設施管理有關的做法。但在此之前,我建議您遠離蘇黎世希爾頓花園酒店 Limmattal。

酒店本身有點老,但房間都是裝修的,酒店有自己的停車位,交通方便,位置靠近公園,中心很完美,一切都很好,還會再來的

位於 Baden中心的優秀酒店,條件距離步行10分鐘,詳細地處理的非常寬的房間,屋頂上的 teras美,吃飯。早餐也不大吃,但還是有個好選擇,罪錯了星期天的,非常慈的個人,價格很棒

We were on the 12th floor of this strange tower block hotel with a great view of Baden, but there was no air conditioning and the fan was all floppy so we had to hold it up with a prop. The room was not super clean. There was a kettle but only one cup and one tea bag for two people. When I went to reception for more tea bags the guy on reception was trying to serve a whole bunch of people in the restaurant and forgot about me. Resources are spread too thin. Back to the room: most of the UK channels on the list of available channels to watch did not work. Breakfast was not great. Processed ham and cheese portions on separate plates wrapped with cling film. No one present to serve coffee - had to go and find someone in the restaurant on the floor below. There was no cooked breakfast. My husband asked for scrambled egg and the answer was « No because of Covid ». We could not see the connection between Covid and scrambled egg. Staff were friendly, however.

I would like to inform people when booking online for this hotel and Spar that you may not end up in the historical beautiful old hotel we thought we were booked into when booking online! We were directed to a modern hotel away from Spar which sadly was not up to standard. And certainly not a Boutique Spar! We felt misrepresented and very upset as we had travelled three and half hours to get there from home! My sister was visiting from SAfrica and I wanted to surprise and spoil her with a Spar get away! The Reception staff were welcoming and had helped us with directions as even our GPS coordinates were taking us around the block several times. Speaking to the Receptionist, she informed us that we were in fact not staying in the Historical building but their other sister hotel and this was why we could not recognize the hotel! We were looking for the Historical building that we had viewed on the website and booked! Interesting to note that several other guests experienced the exactly same issue! However based on our feeling of misrepresentation and the sub standard hotel, we were not willing to stay there, so we left! We were informed that we would not receive a refund of nearly 1500 francs for our three day stay! This hotel was far from up to standard! Floors dirty, scratches snd scuff marks all over the floor, hardly any furniture, just generally a very shabby appearance! The room had two camp beds ( it looked like) pushed together, with thin mattresses!! The curtain was too short and looked shrunken! I can honestly say it was not a place that I would choose in the first place and my booking was based on the other views of a beautiful looking old character hotel! We loved the look of the Spar inside the buildings, with lovely photos showing a really welcoming pleasant look and experience! There was also not hotel parking! One would need to walk a distance to get to the Spar which for us was the main purpose of our visit!! I feel it only right to inform others when booking on the online site that you may very well experience same problem as us! All in all a very disappointing experience!! We ended up driving another three and half hours home !!

We had a really enjoyable 3 nights, the two best attributes are the very friendly and helpful staff, and the complimentary bar. The rooms were well fitted out and modern, had a lovely stylish bathroom, very comfortable beds, and crisp linen. The continental breakfast was excellent with a wide choice of regional produce including fresh baked rolls and cheeses. My only surprise was that there was no air con as kr was the height of the heatwave, but the hotel staff gave us an excellent fan which aided sleep. There could be a place to sit inside which is quiet and away on its own. Felt calm, relaxed and taken care of at the end of the stay and would definitely come back or try other Accor hotels.