The hotel’s location is convenient, and the overall cleanliness is satisfactory. Most of the staff were helpful; however, there are several areas that management should address.
Food service was extremely slow. After placing an order by phone, we waited almost two hours for it to arrive. Because of this delay, my child was unable to have dinner properly. The food was also excessively priced—approximately six to seven times higher than expected—while its quality did not meet an acceptable standard.
Additionally, a few staff members were rude when interacting with guests. Management should identify these issues and ensure that all employees receive appropriate training in professional conduct and guest service.
Overall, the hotel has a good location and reasonable cleanliness, but significant improvements are needed in food quality, pricing, delivery time, and staff behaviour.