Fast check-in and check-out, plenty of parking spots available. I booked a room for 3 people, it looked decent at first glance however you can see dirty patches on the wall, mold spots and soap stains in the bathroom. The beds are low, causing difficulty for those with back pains, and really old and made squeaking sounds. Aircond worked fine, however the same can’t be said about the TV and the hairdryer. There’s no mini bar even though it’s shown in the photo. The iron and ironing board is located outside the room. Some amenities i.e toothbrush, comb weren’t provided. Maybe I was unlucky with the room and it felt like staying at a 2-star.
We had breakfast buffet at Bemban restaurant, food was good with decent options. The dinner at Asahan Coffee was also superb, especially the fish head curry was sooo good.
The staff were all friendly and gave greetings and the service was good. But the hotel should really invest more in the housekeeping area and the furniture/appliances maintenance.
Love to have a longer stay here. If only the place was clean n freshen up. Stuffy smell still lingers around the room perhaps due to long it was not been use especially during Covid. Lucky we always bought our travel humidifier thus that solves the issue. Food for breakfast just the basic for rm18 for kids the cost is too much for the serving they have to offer. The staffs were friendly and helpfull thumbs up for that. Give it some time to brush up the entire place it will be good as before. Will still come back for more stay at Philea despite the flaws...
Very nice and clean hotel. However, there were hiccups during check in. Check in time indicated is 3pm. We arrived at 4pm but was told that room not ready. Have to wait for 1 hour to get room allocation. So we brought the kids to the hotel’s playground and went back down to the reception 1 hour later only to be told to wait another 20minutes. After waiting for MORE THAN 20 minutes (with no staff at the reception at all) we went to enquire again. Was informed that we will be served next (after the current guest). So we waited again… in total, we waited about 2 hours just to get room keys. By then, our plans were all ruined due to the wait. We did not have time to explore Malacca Town as we have planned as it was a long weekend and we had to leave early the following day to avoid the traffic jam on the highway. All in all, the hotel is nice but the managing of the check in is terrible! 2 hours wasted just like that… if the reception staff informed us that it will take more than 2 hours to get the keys, perhaps we would not have waited at the hotel and proceed to town first. Hope to see improvement in this aspect
匿匿名用戶Very nice and clean hotel. However, there were hiccups during check in. Check in time indicated is 3pm. We arrived at 4pm but was told that room not ready. Have to wait for 1 hour to get room allocation. So we brought the kids to the hotel’s playground and went back down to the reception 1 hour later only to be told to wait another 20minutes. After waiting for MORE THAN 20 minutes (with no staff at the reception at all) we went to enquire again. Was informed that we will be served next (after the current guest). So we waited again… in total, we waited about 2 hours just to get room keys. By then, our plans were all ruined due to the wait. We did not have time to explore Malacca Town as we have planned as it was a long weekend and we had to leave early the following day to avoid the traffic jam on the highway. All in all, the hotel is nice but the managing of the check in is terrible! 2 hours wasted just like that… if the reception staff informed us that it will take more than 2 hours to get the keys, perhaps we would not have waited at the hotel and proceed to town first. Hope to see improvement in this aspect