美國德克薩斯州的公寓

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

2019年入住了Element,當時是新酒店,體驗很棒。它還是在更好的一邊,靠近Love Field。房間很乾淨。元素酒店和毗鄰的阿爾弗特酒店(與公共入口相連)需要在公共區域和走廊進行基本的刷新。我的窗戶遮光被打破,但整體房間整潔,牀很棒。早餐一般般,只有一盤炒雞蛋和香腸餡餅。酸奶吧上沒有現切的新鮮水果,只有一籃子蘋果和橙子。沒有橙汁,但是有蘋果和蔓越莓。2019年,他們有一個廚師爲你做了煎蛋卷,這顯然已經是過去的事了。在元素前台失望了,我入住的時候正坐着戴冬帽和夾克,沒有起來打招呼,敷衍了事。沒有提供任何酒店信息,早餐時間、酒吧時間、健身中心,不得不問。在高山一側,接待員的第一晚在沙發上休息,專心打電話。第二天接待員(四人)似乎更感興趣的是彼此笑着開玩笑,而不是關注顧客和責任。Jy的例子沒有認出貨車司機遲到的時間,儘管他們說在特定時間在大堂,他並沒有。(我需要搭車去西南總部,而且必須向三個不同的接待處重複自己要去的地方)專業精神和對客戶服務的承諾,培訓,更多的管理監督,在財產上絕對需要。

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

2019年入住了Element,當時是新酒店,體驗很棒。它還是在更好的一邊,靠近Love Field。房間很乾淨。元素酒店和毗鄰的阿爾弗特酒店(與公共入口相連)需要在公共區域和走廊進行基本的刷新。我的窗戶遮光被打破,但整體房間整潔,牀很棒。早餐一般般,只有一盤炒雞蛋和香腸餡餅。酸奶吧上沒有現切的新鮮水果,只有一籃子蘋果和橙子。沒有橙汁,但是有蘋果和蔓越莓。2019年,他們有一個廚師爲你做了煎蛋卷,這顯然已經是過去的事了。在元素前台失望了,我入住的時候正坐着戴冬帽和夾克,沒有起來打招呼,敷衍了事。沒有提供任何酒店信息,早餐時間、酒吧時間、健身中心,不得不問。在高山一側,接待員的第一晚在沙發上休息,專心打電話。第二天接待員(四人)似乎更感興趣的是彼此笑着開玩笑,而不是關注顧客和責任。Jy的例子沒有認出貨車司機遲到的時間,儘管他們說在特定時間在大堂,他並沒有。(我需要搭車去西南總部,而且必須向三個不同的接待處重複自己要去的地方)專業精神和對客戶服務的承諾,培訓,更多的管理監督,在財產上絕對需要。

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

2019年入住了Element,當時是新酒店,體驗很棒。它還是在更好的一邊,靠近Love Field。房間很乾淨。元素酒店和毗鄰的阿爾弗特酒店(與公共入口相連)需要在公共區域和走廊進行基本的刷新。我的窗戶遮光被打破,但整體房間整潔,牀很棒。早餐一般般,只有一盤炒雞蛋和香腸餡餅。酸奶吧上沒有現切的新鮮水果,只有一籃子蘋果和橙子。沒有橙汁,但是有蘋果和蔓越莓。2019年,他們有一個廚師爲你做了煎蛋卷,這顯然已經是過去的事了。在元素前台失望了,我入住的時候正坐着戴冬帽和夾克,沒有起來打招呼,敷衍了事。沒有提供任何酒店信息,早餐時間、酒吧時間、健身中心,不得不問。在高山一側,接待員的第一晚在沙發上休息,專心打電話。第二天接待員(四人)似乎更感興趣的是彼此笑着開玩笑,而不是關注顧客和責任。Jy的例子沒有認出貨車司機遲到的時間,儘管他們說在特定時間在大堂,他並沒有。(我需要搭車去西南總部,而且必須向三個不同的接待處重複自己要去的地方)專業精神和對客戶服務的承諾,培訓,更多的管理監督,在財產上絕對需要。