This place is so far below Marriott standards! We came to town for a wedding checking in Feb 28 check out March 5th. Due to flight delays we got in at 4:30am on March 1st and went right to sleep, later that day we get up and get ready to go to some pre wedding activities and our toilet clogs up we call the front desk and they send someone up to fix it. As were still getting ready to go i keep smelling something like poop i go into the bathroom and the maintenance worker took the fecal matter (poop) and toilet paper out of the toilet put it in our trash can and left i see this and start gaging and vomiting we call the front desk and they send someone up to clean the bathroom. then we try to put the TV on while we finish getting ready but the tv doesn't work we call back down to the front desk they say they will send someone up by the time we leave about a hour later no one has came to fix the tv at this point we are totally pissed off. we stop by the front desk on our way out and they said there is no one on site to look at the tv they will be in again tomorrow. at this point between the disgusting issue with the toilet and the tv they should off offered to change our room. March 2nd the day of the wedding we call the front desk to remind them we need our TV fixed they said it will be fixed today. On our way out the GM Tomas Velez was at the front desk he apologized for the toilet incident and assured us the Tv would be fixed by the time we got back. It wasn't fixed!! March 3rd we call the front desk and ask to speak to Tomas were told he isn't available so we go down stairs to the front desk he's standing there! He apologizes again and offers us 10,000 bonvoy points at this point we ask for our room to be changed and he says they are full. I tell him that i am insulted if he thinks 10,000 bonvoy can make this better so he say they can only give 10,000 max points a day so he will give 10,000 to day and 10,000 tomorrow thats enough points to cover 1 night in this hotel. The Tv in our room never gets fixed during our stay, im a platinum bonvoy member ive stayed at many many marriotts but none of them this bad, after out last conversation with Tomas we were told he was unavailable every time we called or came to the front desk very poor customer service and very run down rooms i am so disappointed in marriott
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101 評價