My son and I stayed here from May 2nd to 7th and overall it was a good experience. The hotel staff were friendly and the room was clean when we got there. It was spacious with a good size kitchen and nice big fridge which was a bonus. Just a few hiccups. Firstly I picked this hotel because of the shuttle from the airport. I tried to call the hotel when we landed at YOW but nobody was answering and I couldn't even leave a message because the mailbox was full. I tried chatting using the hotel's app, but got frustrated with that and ended up just using an Uber. We did manage to get the shuttle to the airport on our way home so that was good. Just make sure you talk to someone early, and don't 100% count on it because your phone call may not be answered. Secondly I asked for housekeeping on the third day and they just never did it. They apologized and brought us towels and we managed to get by. Was fine since it was just two of us but if you had more people this would be a pain as the garbage cans are super small. Other than that it was good. The pool was nice and it has a huge laundry room which I like because I always like to go home with clean clothes instead of dirty ones after a trip.
We stayed in this hotel during our visit to Ottawa, surprisingly the rooms are quiet big. We got a twin queen size beds that could fit 4 people. There was a fridge in the room, which is a bonus. The bed was so comfy to my liking. The toilet was also huge and the shower was powerful. The cleanliness of the hotel and room was also good. The hotel staff was friendly and accomodating. Although, during check in there was some mistake from the receptionist, we requested few months ago a connecting room as were travelling with the family, but then she give the connecting room to other guest just 3 minutes upon we arrive. I think thats the only downside. There was a swimming pool in the hotel, but it's also under renovation that time. We were told we can use the neighboring hotels pool as complimentary, which few blocks away to walk. So we didnt use it. For the breakfast its not included on the prize, but you can purchase it in the hotel. It was actually a good breakfast and tastes good. There was a bar in the hotel which I recommend you try the Canadian beer its so refreshing and tastes good. The bar men even advise us places to visit on our next stop. I recommend this hotel, its so close to to parliament and tourist spots in Ottawa. Will definitely go back here in our next visit.
訪訪客用戶Staff were friendly and nice there. It's located in downtown Ottawa, easy for us to get to our destinations. In-room amenities meet our needs. will be back in the future