lovely views and a contemporary aesthetic. lots of parking spaces. I enjoy that it's not crowded. The food was good. The Asian staff was polite and made an effort to provide a customer-focused attitude. The majority of the workers are backpackers, so they are not particularly formal—they don't smile or greet others, they just stand and talk—and the place doesn't look like a five-star hotel. There was still hair on the floor and the room was a little dusty . Nothing special, simply an overnight stay.
I booked a room with WotIf and something went wrong in the booking process. This was a day before the Pink concert, where accomodation choices were slim, and without a booking, I was facing having to sleep in my car. After calling Rydges direct, trying to find out if I had a room or not, I was blown away by the service from Jack and Hannah on the front desk, who went above and beyond to help. Both were friendly, helpful and solution focussed. They organised a room and helped sort out issues with WotIf. I am eternally grateful to have someone help sort this and couldn’t fault the service. I note, the accommodation is slightly dated, but the room was clean and comfortable, and allowed a good nights rest - what really matters. A massive thanks to Jack and co - keep smiling mate.
I had a wonderful stay at Seagulls Resort in Townsville. The resort is located in a beautiful setting, overlooking the sea and Magnetic Island. The rooms are spacious, clean and comfortable, with all the amenities you need. The staff are friendly and helpful, and the food is delicious. I enjoyed the two saltwater pools, the tennis court, and the playground for the kids. The resort is also close to many attractions, such as the Strand Beach, Reef HQ Aquarium, and Townsville Mini Golf and Fun Park. I would highly recommend Seagulls Resort to anyone looking for a relaxing and enjoyable holiday in Townsville.
SSarah WWas such a beautiful hotel in the perfect location. Staff were so friendly and helpful. Would definitely stay here again. Room was lovely. It was comfortable and pool area was nice. Such great value for money. Exceed my expectations. Restaurants are just a step out the door.
Think twice before booking this hotel. The room I stayed in felt dated and despite arriving in summer no fan or airconditioner had been turned on for me. Reception doesn't open until 9am and closes at 5pm. Outside of these hours you need to complete an online form and wait for confirmation which only comes an hour or so before arrival (I had to ring to confirm arrangements as I was concerned that I wouldn't be able to check in). Another online form is required to be completed if check out is needed before 9am. Prior to my stay I enquired about the gym and was told the treadmill was broken. I went to use the gym to discover it wasn't accessible until 9am despite the compendium indicating gym opened from 7am-7pm (even these hours aren't convenient for business travellers). When attempting to leave my floor the lift was held up for quite awhile by trades people arriving and holding it to stack materials, they indicated on the way up they'd be holding it for another 10 minutes before it would return!
訪訪客Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again
訪訪客Spacious apartment (3bedroom) in a great location, walking distance from the city and the stadium. Unfortunately maintenance is required. Lights in BBQ area were not working and a resident reported to us they haven’t been working for a little while. Our unit was missing a sink plug so we couldn’t wash our dishes and basic kitchen utensils such as a chopping board. The air conditioner in the main bedroom rattled all night and when I went to plug my phone charger in to power point behind bedside table my hand was covered in cob webs and dust, it didn’t appear to have been cleaned behind there for a long time. The coffee sachets were not usable as the had moisture inside them which ruined the coffee (possibly have sat there for too long). These apartments have potential to be a great place if they were maintained and cleaned better.