老磨坊及飯店的評論

Extremely disappointed with the service from the moment we got there. Booked a Superior Room with River View and were told that there had been an error and we would have to be moved to a smaller room. Offered a meal as compensation. Moved to another room on day 2. This was a triple room with twin beds pushed together. unacceptable. Found that the plumbing did not work correctly. Toilets not flushing - backing up to the sink. Sink overflowed on the bathroom floor. Unable to bath or shower due to this. Moved to a third room, again not as requested. Given a bottle of prosecco for my "wife's birthday", later told this was compensation for the problems. Made a claim through ******* who have been advised that as the hotel would not refund any of the money paid they could do nothing. ******* & the Hotel managed to ruin my wife's birthday present - un-acceptable. recommendation do not use either.