巴庫Villa

The hotel was recently changed to Wyndham (formerly was Rich Hotel) , the hotel is good, rooms are clean and staff are very cooperative The drawback is the breakfast which is very basic and the area as there is no attractions there, the time with the heavy traffic to city center is around 40 - 50 minutes

地理位置優越，就在巴庫地標火焰塔裏，出門就到可不行到老城區，希爾萬沙宮殿，少女塔都近在咫尺。前台工作人員服務態度五星好評！！讓人留下深刻印象，下次來一定還會首選費爾蒙。在房間裏就能看到無敵的裏海景觀讓人驚歎，是這個旅程最驚艷的一段記憶。如果你來巴庫，建議你也選擇費爾蒙火焰塔酒店。好評好評！地理位置優越，就在巴庫地標火焰塔裏，出門就到可不行到老城區，希爾萬沙宮殿，少女塔都近在咫尺。好評好評好評！！！

Overall service was good No bellboy for luggage picking and dropping. Mir was a a very good person who helped us in breakfast and was very sweet. One lady was there at reception, i don’t remember her name but she was very harsh and bot kind. This made us feel uncomfortable and bad a bad experience.

After being in a legit 5 stars hotels in both gabala and Quba. Coming to this hotel that claims it’s a 5 star hotel is way beyond standard. The good things about this hotel, the location is in nazmi street and walkable distance to all other shops. The washroom is Arab-friendly if you know what I mean. However, the things that made my stay here unpleasant were the following. 1. The car cant reach the front of the hotel, so you need to walk with your own luggage. 2. The reception is always empty. 3. There’s no security or someone in the reception area, not safe, anyone can walk in and go up to the rooms. 4. The room we got was extremely small, you can barely put your luggage and walk. When I asked to be changed, Gulnara said you don’t pay for room size. Although when you book, the room size was mentioned in the description. Also, there’s a big difference in size between the rooms we got, one was 4 by 3 m2 and the other room is way smaller. *you can check the images for reference* 5. The towel was not clean, it was used. Also when I asked Gulnara that the towels were not clean, she had to send someone to make sure I was saying the truth. 6. Bed sheets and pillowcases were not clean. 8. Rooms are not noise proof. You can hear everything happening in the corridor. You can hear the footsteps of the people upstairs. 7. Door locks need to be changed. It is a hassle to open them every time and they are about to fall from the door. It’s hard to lock the room from the inside as well. 8. When I passed my comments to the receptionist Gulnara, she got defensive. And was not helpful to change the rooms even though many guests in front of me checked out. It is my first time to write such a bad review but this is for my fellow travellers.

The hotel was nothing as advertised on ***********, when we made our reservations. Firstly, the hotel is listed in *********** as ”BS Hotel”, you will note a quick search on this name does not show any reviews online. Upon arrival we noted the real name is ”Boulevard Side Hotel”, see reviews here (https://www.tripadvisor.com/Hotel_Review-g293934-d7721333-Reviews-Boulevard_Side_Hotel-Baku_Absheron_Region.html). Our first night (Apr. 25) we were not given the room we requested, a double room, but were instead given two single beds and promised we would be changed the next night. The air conditioner did not work in the room the first night, although the hotel states on *********** that they have air conditioner. We were advised by the front desk that temperature would regulate itself-this did not occur. We had to sleep with windows open with excessive outside noise due to it being next to an auto repair workshop/gas station and main thoroughfare in Baku. During the second day (Apr. 26) we were given the originally requested double room, however the room was visibly dirty, with garbage left in the closet and an excessive smell of cigarette. We note the hotel advertises on *********** as non-smoking, however the scent in the room was unbearable and the nightstands had visible cigarette burn marks. Only one ragged towel was left, we are two travelers. The air conditioner did not work in the new room, and we were advised by the property this time that they did not have air conditioner only heater. Please note Baku is currently on summer weather. After the second night of no sleep, we decided to move out and made a new booking on ***********. During the morning of Apr. 27, we advised the lobby of our decision to leave due to the poor state of the hotel and service. Regarding the air conditioner they advised that indeed it was only a heater as it had not been put into what they called ”Summer Mode”. Then they proceed to state we could not check out, I insisted on our decision, and they said they could change the room one more time. We declined and confirmed we would check out due to the state of the hotel. They said they would not reimburse the remaining four nights, we insisted we would dispute this but left as the hotel felt unsafe. We note this type of fraudulent postings are not in accordance with the regulations and standards of ***********. As you will note from my profile I have been a loyal customer and put my full trust on *********** for may years, booking for my personal and business travels as well as family travels. I am sure they listed themselves as “BS Hotel” instead of their real name “Boulevard Side Hotel” to deceive customers into not reading the reviews available online. Definetly do not stay here.

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

住宿：萬怡酒店提供現代化舒適的住宿，是商務和休閒旅客的完美選擇。客房寬敞、設備齊全，設計時充分考慮了客人的舒適度。 卓越的服務：萬怡酒店的工作人員友好、細心，並且總是願意付出更多努力，以確保客人擁有美好的住宿體驗。從前台到客房服務人員，每個人都致力於提供卓越的服務。 飯店位置便利，附近有許多商店，如bravo超市、藥局和餐廳。 商務便利設施：萬怡酒店設有商務中心和覆蓋整個飯店的免費無線網路等設施，是商務旅客的絕佳選擇。客房還配有辦公桌和符合人體工學的椅子，讓您在旅途中輕鬆保持高效。 清潔度：飯店非常乾淨，維護良好，客房服務人員非常細心，確保每個房間都一塵不染。客人可以在萬怡酒店享受舒適衛生的住宿。 整體而言，萬怡酒店是想要現代化、舒適的住宿環境、一流設施和卓越服務的旅客的絕佳選擇。

前台服務很耐心周到，凌晨入住也會幫你把行李送至房間。提前預定了酒店的接機服務，司機提前到達機場等候。酒店整體設施完善，早餐不錯，周邊還有一個shopping mall。送餐服務的菜品也很有特色，一次不錯的入住體驗👍

請仔細閱讀。我住了這家酒店4晚,第一印象很好。房間乾淨又大。早餐也相當不錯。我享受了2晚的住宿,但之後我的旅行已經崩潰了。我被酒店工作人員困住了。我想換掉我當時有美元的貨幣。外面沒有餐廳和其他設施,所以我決定從酒店換掉我的貨幣,因爲酒店員工建議我這麼做,但我的兌換費率很高。那沒問題,因爲我需要錢。接待區的人看到我有多少錢,然後他們計劃陷害我。一個傢伙來到我身邊,他的名字是易卜拉欣。作爲一個前台經理工作。他說,如果你想要導遊,我就做你的。我真的很想在巴庫旅行的當地人,因爲酒店離主要活動很遠。晚上9點他下班的時候,在一個夜總會帶我去尼扎姆街。我們爲3個女孩喝了2瓶啤酒和3杯威士忌,女孩們正坐在我們的桌子上。我們享受了1小時。然後比爾來了,我震驚了。比爾的總數是370馬納特。那太可怕了。大約220美元。我到帳單櫃檯問了比爾的情況,他們開始跟我爭論起來。我說我點的只有2瓶啤酒和3杯威士忌,就菜單上顯示的30馬納特左右的帳單。在兩名拳擊手來到俱樂部後,他們開始和我爭論,並強迫我付帳單。我害怕所以我付了200美元。我和酒店員工(Ibrahim)女孩出來後,對我說,你已經支付了鉅款,包括在我的費用,只要去你的酒店房間,我會一直住到上午。我說,好吧。我帶她到酒店區域外。我們時時4人。我,易卜拉欣,那個夜總會女孩和出租車司機。司機從夜總會問我50馬納特到我的酒店。通常它只需要3馬納特。酒店接待員說,它不是出租車,它是一輛俱樂部車。我說好,我付了50馬納特。但是在那之後,我意識到我被困住了。我告訴那個女孩請回去,我真的不想和你在我的房間。正如你問30馬納特的錢,我正在給你,但請走。但是她從來沒有去,她開始爭論說,我不去,否則我會叫警察,是的,我的保安說出租車司機會一直呆在這裏直到我在你的房間。我暈倒了。酒店接待員什麼也沒說。他只是像雕像一樣站着。我對她說,好吧,睡在我的房間,我會花時間在接待區,但爲此她還沒有準備好。她總是告訴我,我會報警。我說好吧,放開我,我帶她進了我的房間。她到我房間時,問了200美元,奧姆我被困住了,她說,如果你還沒有準備好給,警察很快就會來。我給完了,我給了她200美元,但她越來越想要。我說,我現在沒有錢。她也拿走了我的充電器。多次失敗後,我請求她走。然後她走了。我丟了400美元和50馬納特。