Relatively expensive due to location close to Cape Town International Airport however condition of room poor.
Metal window frame in room was damaged and rusty. Room and hotel floor room was on smelt of smoke (cigarettes) which is not pleasant for a non smoker. Only given a very hard grainy soap and sanitary pack. No Shower gel, shampoo or other amenities like in other hotels that cost less. I eat at the restaurant a burger and chips. Burger was nice however have a very small portion of chips (12). I fed this back. Shower was very small so each time I turned in the shower I would knock off the water as mixer stuck out so far. Location of the tap to the bowel (Sink) in the bathroom was far away so only a small part of the tap was over the bowel so placing your tooth brush or washing hand had limited space to get the water.
Customer service by the management, security guard and receptionists was great.
I felt they were taking advantage of its location but not investing in improving the rooms and services.
No walk in gate to the hotel so have to walk through an electric gate the same way cars get in and out. A side gate would be beneficial.
Stayed for two nights. Booking online was without a hassle and a follow up call to the service desk confirmed that all is well. We stayed in a non smoking room on the second floor. No spectacular Cape Town views, however was good for the purpose that we booked for, namely to be close to an exam location. Staff friendly and helpful, Connor is a star!
RRyan BeeRelatively expensive due to location close to Cape Town International Airport however condition of room poor.
Metal window frame in room was damaged and rusty. Room and hotel floor room was on smelt of smoke (cigarettes) which is not pleasant for a non smoker. Only given a very hard grainy soap and sanitary pack. No Shower gel, shampoo or other amenities like in other hotels that cost less. I eat at the restaurant a burger and chips. Burger was nice however have a very small portion of chips (12). I fed this back. Shower was very small so each time I turned in the shower I would knock off the water as mixer stuck out so far. Location of the tap to the bowel (Sink) in the bathroom was far away so only a small part of the tap was over the bowel so placing your tooth brush or washing hand had limited space to get the water.
Customer service by the management, security guard and receptionists was great.
I felt they were taking advantage of its location but not investing in improving the rooms and services.
No walk in gate to the hotel so have to walk through an electric gate the same way cars get in and out. A side gate would be beneficial.
KKev Z.We loved our stay inside the nature reserve. The unit was very nice and cozy. Even a heating bead has been provided. The stuff is suggestion many activities, such as hiking, mountain-biking and more.
They sell firewood and meat for grilling in front of the unit for example.